Messaging

To send a private message:

1. On the website header, select Messages.

2. Select the message thread on the left pane of your Inbox.

3. Type your message and hit Reply.

Clients are the only one who can start a conversation with their bidders. Freelancers will only be able to message a client once the client messages them. 

To start a conversation, clients can go to their project's page, look for the bidder they want to contact and click the Chat button on their bid. If the freelancer is online, a chat window will appear to start the conversation. If they are offline, messages will be sent directly to the freelancer's Inbox, which they can read once they go online. To know more, please click here.

To pop out an Inbox conversation into a chat, click the black Chat icon at the upper right corner of the text box. 

Alternatively, you can use the Messages icon on the website header. Click on the icon and look for the message you wish to reply to and select it. A chat window will then pop out. 

To know more about messaging, please click here.

Chat and messaging are linked together - When you open a conversation, you will see all your messages along with your entire chat history. If you send a chat message to someone, it will be logged within your Inbox/Messages for your reference later.

Clients can send a private message to any freelancer who placed a bid on their project.

Freelancers can send a private message to any client with a project that they bid on if that client has contacted them. Once the project is awarded, however, only the awarded freelancer can continue messaging the client. Should the client message another bidder after the awarding, then that bidder will also have a chance to reply to the client. 

When you message someone, the message will be delivered to their Inbox and they will receive an email notification about receiving the message if they are not online at that time.

The message will also be saved in your chat window should they become online or you choose to continue the conversation in chat form. To know more, please click here.

No, messages cannot be unsent or removed from the recipient's inbox. Note that they will even receive an email notification of the message if their account is set up to receive email notifications for new messages.

To add an attachment through your Inbox, simply click the paper clip icon on the textbox. Locate the file that you want to attach and click open. Hit enter to send the file. Alternatively, you can drag and drop the file in your conversation history and hit enter to send. You may send multiple attachments at a time. Image files will display a thumbnail preview within the conversation.

You can also add an attachment through a chat window. Just click the paper clip icon on the right side of your chat box and upload the file. To know more, please click here.

To view your messages, click Messages on the website header. From there, you can send and receive messages.

To archive a conversation, go to your Inbox, click the conversation you wish to archive. On the right pane, tick Archive under Settings.

Doing so will hide the conversation from your main messages view. If the same person sends you a message later, the archived message will reappear with the new message added to it.

To view an archived conversation:

1. On the website header, click Messages, and click View All.
2. On the left pane, click Archived.