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Contratar kenag81
Programación de Citas, Atención al cliente, Analítica de Datos, Entrada de datos, Procesamiento de datosKenneth J. Aguilar is a dedicated bilingual (English/Spanish) professional with over 15 years of remote experience in account management, customer service, sales, and legal support across insurance, real estate, immigration, and retail sectors. Professional Journey Progressed from team leadership at Sitel in...Kenneth J. Aguilar is a dedicated bilingual (English/Spanish) professional with over 15 years of remote experience in account management, customer service, sales, and legal support across insurance, real estate, immigration, and retail sectors. Professional Journey Progressed from team leadership at Sitel in Managua (2010-2014), where efforts boosted team productivity by 35% and customer satisfaction over 90%, to specialized roles like Insurance Producer at Kemper Life (2024-2025) managing client books via AI-CRM tools. Advanced in sales and customer success at Watercolor University (2019-2022), achieving 95%+ satisfaction while upselling services, and as Legal Assistant at Haynes-Novick-Kohn (2023), triaging calls and preparing agreements. Excelled in appointment setting for The Heyl Group at Keller Williams (2018-2019) and customer service at United Portraits (2014-2018), driving 15% satisfaction gains through multi-channel resolutions. Key Skills Account management, CRM (Monday), data analysis, upselling, and appointment setting. Tech proficiency: MS Office 365, Zoom/Webex, AI tools, web development, automation. Bilingual client nurturing, licensed insurance producer, market research. menos
