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Customer Service is the frontline of any successful business, providing support and solutions to clients and customers. It's all about ensuring customer satisfaction through effective communication, problem-solving, and creating a positive customer experience. A skilled Customer Service Specialist handles inquiries, resolves issues promptly, and builds strong relationships that foster customer loyalty.
Looking to enhance your customer support team? Freelancer is the easiest way to find a top-notch Customer Service Specialist. With a vast pool of professionals skilled in client relations, help desk support, and customer experience management, you'll find the perfect match for your business needs. Plus, with Freelancer's Milestone Payment system, you only pay when you're 100% satisfied. Start your search today by posting a project on
Publica tu proyecto gratis y conéctate con Customer Service Specialists profesionales listos para comenzar hoy. Compara ofertas, calificaciones y portafolios y solo paga cuando estés satisfecho con el trabajo.
~7490 seg
a la primera oferta
17+
ofertas por proyecto
262+
Customer Service Specialists en línea
Sin pagos adelantados: paga únicamente cuando estés satisfecho con el trabajo entregado

8,2
8,2
98%

Kolkata, India
$20 USD por hora
⭐⭐⭐⭐⭐ Among the Top 1% Freelancers ⭐⭐⭐⭐⭐ We are a passionate and highly dedicated team of design and development experts with an average of 7+ years of experience in the following fields: Graphic Design – Branding, Web Design, and UI/UX Software Development – Python, Node.js Web Development – WordPress, PHP, Angular, React Mobile App Development – React Native, Flutter Our philosophy is built on forming meaningful, long-term relationships with our clients, rather than focusing on short-term projects. Why Choose Us? Frustrated with communication challenges when working with overseas freelancers? Worried about the quality of work after encountering misleading portfolios? With Team Appifyou, you can leave those concerns behind. We pride ourselves on delivering top-notch quality, maintaining clear and effective communication, and staying fully committed to your project’s success. Our motto: "Providing the best in quality, commitment, and communication!" If you’ve spotted our bid on your project, click the Chat or Award button to start the conversation. Alternatively, hit the HIRE ME button on the top right of this page to get a free consultation or a customized quote. Let’s bring your vision to life—together!

8,0
8,0
93%

Karachi, Pakistan
$10 USD por hora
I am a professional freelancer with expertise in advanced content writing, technical writing, academic writing, copywriting, article writing, blog writing, web research, data scraping, data mining, and lead generation services. Over the years, I have worked with clients across multiple industries, helping businesses, startups, researchers, and professionals achieve high-quality results through well-researched content and accurate data solutions. My approach focuses on delivering work that is professional, detail-oriented, original, and tailored to each client’s specific requirements. My writing services include: • Technical Writing • Academic Writing & Research • SEO Article & Blog Writing • Website Content • Copywriting • Business Content • Editing & Proofreading My data and research services include: • Web Research • Data Scraping • Data Mining • Lead Generation • Market Research • Excel & Spreadsheet Management • Data Collection & Verification I believe clear communication, reliability, and quality work are the foundation of successful freelance projects. Whether you need engaging content, technical documentation, accurate research, or large-scale data collection, I am committed to delivering results on time and with complete professionalism. Client satisfaction and long-term collaboration are always my priorities.

9,2
9,2
100%

BANGKOK, Thailand
$130 USD por hora
Hi, I’m Marjan, Website & Software Developer with 16 years of experience and 4,400+ successful projects delivered worldwide. I help businesses build fast, secure, professional and conversion-focused websites, eCommerce stores, custom web applications, booking systems, dashboards and scalable digital platforms. My expertise includes: • WordPress, Elementor & Custom Theme/Plugin Development • Shopify Store Design, Setup & Customization • Full-Stack Web Development • SaaS, MVP & Custom Web Application Development • Booking Funnels, Lead Generation Forms & Dashboards • PHP, JavaScript, HTML, CSS & API Integrations • Wix, Webflow & Business Website Development • Technical SEO, Speed Optimization & Website Maintenance What you can expect when working with me: • Clear and professional communication • Clean, maintainable and scalable work • Careful attention to detail • On-time delivery and long-term support Whether you need a business website, Shopify store, WordPress development, custom platform, SaaS MVP, booking funnel or ongoing website support, I can help you plan, build and launch it properly. Let’s discuss your project and create something that works for your business.

10,0
10,0
99%

Surat, India
$21 USD por hora
Smartinfosys is a leading website development, corporate branding and SEO company that has been on the scene since 2001. Starting with a small set-up, we have gradually consolidated our resources and today have 150+ full-time team members working for you in Five Development Centers in India. We fit in with your aspirations and works with the sole objective of empowering you and your business by providing state-of-the-art website design & development services, android & iOS apps design & development, corporate branding services, graphic design, and SEO services. Our services are: Website Design & Development Android & iPhone Apps Custom PHP Application Development Regular Website Maintenance Ecommerce Website Development CMS Website Development WordPress Websites API Integration, LLM API,REST API PHP Open Scripts Customization SEO,Node.js Audit AWS Corporate Branding / Graphic Design / Print Design Logo/ Van-Truck Wrap design / Tradeshow displays/ Flyers/Brochures/Book Covers/ PPT Presentation Social Media Marketing / Digital Marketing Blog ,Article writing We have featured in international publications such as Techgoss, 1mby1m and The Economic Times for our contribution to the web industry.

9,8
9,8
100%

New Delhi, India
$50 USD por hora
Hello, and thank you for considering us for your project! * BRD GLOBAL Translations has provided high-quality and impeccable TRANSLATIONS, TRANSCRIPTIONS and VOICE OVER services in almost ALL world languages for more than twelve years on freelancer.com. * All our projects are 100% manually completed by Experienced Native Professionals. We never use automatic tools and consistently follow a rigorous quality assurance process. * We have completed various projects on almost every subject you can think of: legal, Marketing, Finance, Medical, Business, Patents, Construction, Science, and many more. * We work on the Principle of the 3 E's: Exceeding Expectation Every Time. We ensure that every project we work on exceeds our customers' Expectations and is completed within their deadline. * We provide 24/7 support to all our customers and ensure your business is localised according to your requirements. Please contact us to make your project a success for the GLOBAL Audience!

8,6
8,6
100%

Perth, Australia
$30 USD por hora
Hi! My name is Mark Harrington. I'm in my 40s, living in Perth, and am a PR/HR consultant, journal article/video editor, and international paralegal by trade. I've completed a Juris Doctor of Law at Murdoch University, Perth, Australia, and graduated with a 5.5 GPA. I have also completed a Masters from Curtin University, achieving a 5.8 GPA. I have access to WestLaw, LexisNexis, Bloomberg, and top electronic databases. I have been consulting professionally since 2003, and have produced award-winning published works. My strong areas are business plans, grant applications, formal business communications, legal documents for international customers, and biomedical and humanities-based works. I also complete award-winning marketing and commercial works, including social media promotion and video production. I offer an error-free, personal service. You can find me online 6 to 7 days a week, message me or click on "hire me" to say hello I'm easy to chat to and very very keen to achieve a 5/5 result for both sides, get in touch. :)

9,8
9,8
98%

Rajkot, India
$7 USD por hora
## 18+ Years of Experience | AI-Powered Development | Top on Freelancer Hi there! I’m Ghanshyam, and I lead the team here at Keshav Infotech. Our journey started in 2006. Back then, my partner Samir and I had just three computers (one was borrowed!) and a tiny workspace. Today, we have grown into a team of 75+ experts working from our 5,000-sq-ft office. We aren't just "tech guys"—we are "techpreneurs" who love building great products. ### Why Work With Us? We combine 18 years of deep experience with the speed of modern AI. => Faster Delivery: We use the latest AI tools (Cursor, Claude, ChatGPT) to write and check code faster. => Better Pricing: By using AI and ready-made assets, we save time on manual tasks. We pass those savings on to you. => Proven Quality: We are in the Top Rank of the Freelancer.com community with a very high repeat hire rate. ### What We Do Best - Mobile Apps: iOS, Android, and Flutter. - Specialized Apps: BLE, IoT, NFC, and Hardware integration. - Game Development: High-quality Unity Games. - Web Development: Laravel, Node.js, React, Vue, WordPress, and Shopify. - Design: Modern UI/UX Design for apps and websites. ### How We Work (Step-by-Step) We follow a clear process so there are no surprises: 1. Scope: We create a detailed study document of your requirements. 2. Planning: We build wireframes and data flow diagrams. 3. Design: We create the system design and all app screens. 4. Testing Plan: We define test cases for all devices. 5. Development: Our team starts the programming phase. 6. Review: Regular updates and reviews with you. 7. Launch: Final testing, bug fixing, and deployment to your server. ### Availability & Communication - Response Time: Usually within 12 hours. - Working Days: Monday to Saturday. - Working Hours: 10:00 AM to 8:00 PM. Our Goal: We aren’t looking for a "one-time project." We want to build a long-term business relationship with you. We guarantee our work and won't stop until you are 100% happy. Ready to start? Let’s chat about your project! Best Regards, Ghanshyam & Samir Keshav Infotech

9,9
9,9
98%

DHAKA, Bangladesh
$25 USD por hora
Hey there, This is Mohammad Shariful Alam, a Digital Marketing Specialist and passionate Video Editor/Animator with over 13 years of experience helping brands grow online and stand out visually. For the past 7+ years, I’ve also been deep in the world of animation and video editing, turning raw ideas into videos that look great and connect with people. Whether a clean corporate edit, an eye-catching reel, or a fully animated explainer video, I love creating content that feels alive and tells a story. I work with tools like Adobe After Effects, Premiere Pro, Illustrator, and Vyond to bring visions to life — and I’ve got experience in: * 2D animation & motion graphics * Typography and explainer videos * VFX, SFX, intros/outros, slideshows * YouTube content, social media reels, and promo videos * Color grading, transitions, and smooth footage editing * Whiteboard animations and corporate edits But hey, great visuals need great strategy too, and that’s where my digital marketing side comes in. I’ve spent over a decade helping businesses get noticed online through: * SEO and Google ranking strategies * Facebook and Google ads that convert * Social media management (Facebook, Instagram, LinkedIn, YouTube—you name it) * Email marketing, app reviews, CL services, and more I believe in being upfront, easy to work with, and delivering work I can be proud of (and you’ll be excited to share). If you’ve got an idea, big or small, let’s chat and see how we can bring it to life. Looking forward to creating something awesome with you!

9,1
9,1
98%

Rawalpindi, Pakistan
$30 USD por hora
A Firm providing comprehensive range of Accounting, Taxation, Financial Consultancy and IT enable services through its experienced and qualified team members comprising of Chartered Accountants, CPAs and Bookkeeping Specialists. 1. Accounting/Bookkeeping (QBO, Oracle ERP, NetSuite, Xero, MS Dynamics Business Central) 2. Company setup in accounting software 3. Audit and Financial Modelling 4. MS Excel Analysis 5. Business Analysis/Valuations 6. Bank Reconciliations 7. Cash flow analysis 8. Preparation of financial statements 9. Budgeting and Forecasting 10. Accounts Payable/Receivables Management Apart from these we have specialized team working in the following areas: 1. Data Entry 2. Web Scraping and Research 3. Data Conversion (PDF to Excel, JPEG, XML etc) 4. Content Writing, Ghostwriting, Articles, Technical Writing 5. Virtual Assistant 6. Oracle Implementation (SQL, JAVA, Patching, Database Admin etc)
A Customer Service Specialist is a trained support professional who handles customer inquiries, resolves complaints, processes orders, and maintains positive client relationships across phone, email, chat, and social channels. Hiring a freelance customer service specialist gives your business responsive, professional support without the overhead of building an in-house team, and lets you scale coverage up or down based on ticket volume, product launches, or seasonal demand.
A freelance customer support specialist acts as the front line between your brand and your customers. Their work directly affects retention, refund rates, online reviews, and lifetime value, which makes the role commercially significant for any business that sells to end users.
Day to day, a customer service freelancer manages incoming tickets, answers product questions, troubleshoots issues, processes returns and refunds, escalates technical bugs, and updates CRM records. Many also handle outbound follow-ups, post-purchase check-ins, review requests, and customer onboarding messages.
Customer service freelancers cover a broad set of support tasks, and most specialists offer a mix of synchronous and asynchronous channels. Typical deliverables include:
Strong customer support specialists are fluent across the major helpdesk and CRM ecosystems. When you post your project, list the tools you already run so freelancers can confirm hands-on experience.
Customer service is a horizontal skill, but freelance specialists often build deep expertise in specific verticals. Common industries that hire customer support freelancers on Freelancer.com include:
Strong customer service specialists combine written and verbal fluency with patience, empathy, and platform-specific experience. Look for measurable signals on their profile and proposal before shortlisting.
Sample interview questions you can copy and use:
Freelancer.com gives you access to a global pool of vetted customer support professionals across every major time zone, language, and industry vertical. That scale matters when you need 24/7 coverage, multilingual support, or seasonal capacity without long recruiting cycles.
Freelancers on Freelancer.com bring verified profiles, ratings from previous clients, and portfolios of past support engagements. Clients set their own budgets and receive competitive bids, then use Milestone Payments to release funds only when agreed deliverables are met. This makes it straightforward to hire on Freelancer.com for a single overflow project, an ongoing part-time support role, or a full remote support team.
Ready to bring on responsive, experienced support for your customers?
Hiring a customer service freelancer is straightforward when your brief defines the channels, tools, and coverage hours you need. The clearer the scope, the easier it is to compare bids and pick the right specialist. Here is the process from posting your project to awarding the work.
The project post is the single biggest determinant of bid quality. A precise brief filters out generic applicants and attracts specialists whose helpdesk experience, language skills, and shift availability genuinely match what you need. Head to the
Bids are short proposals that show how each freelancer interprets your brief. A strong customer service proposal will reference your industry, name the helpdesk tools they have used, and suggest a workable shift pattern rather than just quoting a rate. Read each bid carefully and shortlist candidates whose understanding of the work matches what you actually need.
The final decision combines proposal quality with profile evidence. Look at consistency across past customer support engagements rather than a single standout review, since reliability is what matters most in a support role.
Yes. Many customer support specialists on Freelancer.com work part-time, on rotating shifts, or as overnight coverage to extend an in-house team's hours. You can specify the hours per week, time zone, and shift pattern in your project brief.
A customer service specialist focuses specifically on customer-facing support, including ticket handling, refunds, escalations, and CSAT outcomes. A virtual assistant handles broader administrative work and may offer customer support as one of many tasks rather than as a core specialization.
Both, depending on the freelancer. Some specialize in email and chat only, while others run inbound and outbound phone lines using softphone tools like Aircall or RingCentral. Specify the channels you need in your project so freelancers can confirm fit.
Many freelancers can begin within a few days of being awarded the project, especially for email and chat work where setup is minimal. Phone-based roles or roles requiring access to your CRM and internal systems may take an additional day or two for credentials and onboarding.
Yes. Freelancer.com hosts support specialists fluent in Spanish, French, German, Portuguese, Mandarin, Arabic, Japanese, and many other languages. List your target languages in the brief so bidders can confirm proficiency.

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Millones de usuarios, desde pequeños negocios a grandes empresas, emprendedores a startups, utilizan Freelancer para hacer realidad sus ideas.
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