A dynamic professional with nearly 12 years of experience in Operations Management and Client Servicing.
Experience in successful client servicing, process operations & experience of implementing procedures, service standards for business excellence.
Well versed in coordinating with clients & forging relations; interfacing with them to understand their requirements & provide customised services.
Strong communication & interpersonal skills with proven abilities in Customer Relationship Management.
Implementing MIS Reporting System to provide feedback to top management on financial performance, viz. fund management, profitability, etc.
Managing customer centric banking and insurance operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms.
Interfacing with high net worth / mid-cap/ corporate clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business.
Assessing the customer feedback, through feedback from branches and, evaluating areas of improvements.