Dynamics 365 Complaint Framework Enhancement

$15-25 USD /hora

Cerrado

Publicado hace alrededor de 1 mes

$15-25 USD /hora

I’m looking for a senior-level advisor who can review our existing Microsoft Dynamics 365 complaint resolution setup and show me exactly how to bring it in line with the UAE Global Star Rating System for Services as well as broader UAE Government service-excellence benchmarks. What I need you to do • Run a rapid yet thorough assessment of our current end-to-end complaint lifecycle inside Dynamics 365. • Map every step against GSR requirements and recognised global CX best practices, then surface the gaps. • Translate those findings into a clear, prioritised improvement roadmap that covers SLA management and escalations, governance and accountability, omnichannel touchpoints, plus the AI-driven automations that Dynamics 365 and Power Platform can offer. • Design a KPI framework with performance dashboards so leadership can track resolution speed, customer satisfaction, and compliance in real time. Engagement style We will conduct a series of short, focused workshops delivered in a hybrid format—some sessions on-site in the UAE, others over Microsoft Teams—purely advisory, no hands-on build. Expect direct access to key stakeholders and the ability to review our live Dynamics 365 environment. Deliverables (to sign off) 1. High-level assessment report and gap analysis. 2. Prioritised recommendations roadmap with quick wins, medium-term fixes, and longer-term enhancements. 3. KPI and governance framework, including sample Power BI or Dynamics 365 Customer Service dashboards. Acceptance criteria • Recommendations must explicitly reference each GSR service standard and show how the proposed change satisfies it. • All advice should be immediately actionable within Dynamics 365 Customer Service without custom code wherever feasible. • Final documents delivered in both PDF and editable formats (Word / PowerPoint). If you have demonstrable experience aligning Dynamics 365 environments with government CX frameworks—especially within the GCC—let’s talk.

ID del proyecto: 40332838

Información sobre el proyecto

5 propuestas

Activo hace 29 segundos

Ubicación: Dubai, United Arab Emirates

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5 freelancers están ofertando un promedio de $27 USD /hora por este trabajo

@gpellosis

With over 15 years of experience as a Certified Public Accountant, I'm confident in my ability to meet and exceed all of your requirements for your Dynamics 365 complaint framework enhancement project. My skill set and experience align directly with your needs; I have a proven track record of working across international jurisdictions, including in the UAE and the GCC. I can ensure that not only will your system be aligned with the Global Star Rating System for Services, but also with broader UAE Government service-excellence benchmarks. Utilizing my extensive data analysis and compliance skills, I will run a rapid but comprehensive assessment of your existing Dynamics 365 complaint resolution setup, highlighting any critical gaps against GSR's requirements and recognized global CX best practices. Building on these findings, I'll translate them into a clear roadmap that will help us identify quick wins, medium-term fixes, longer-term enhancements and design an effective KPI framework – all aimed at boosting KPI performance and governance. My previous projects have involved creating actionable strategies that align systems within organizations to specific frameworks which will be equally useful in identifying what aspects of the current system may need change themselves to make the alignment process more efficient. Having me for this project guarantees you an expert who has an eye for detail, is unequivocally outcomes-driven and deeply value accuracy and compliance.

$25 USD en 40 días