I have experience in customer service for over 4 years as customer service associate, have handled different queries of US, UK & Indian customers. products like mobile billing, water & broadband billing, also have experience in Retention & Collections. While interacting with customers use to listen them carefully & proposed resolution as per the process. have good experience of handling irate customers. I possess good knowledge of problem solving, listening & empathy skills. (I Have worked in inbound/Outbound & Email/Chat processes)
I believe in quality work and passionate to meet the given timelines. So two things are for sure...
1. You will get quality work.
2. Deliverables will be on time.