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Asterisk System Administrator / Tier-2 technician / engineer

We are looking for a long-term (3+years) full time (40+ hours per week), Asterisk admin/Tier-2 technician to join our team.

We develop deliver and support technology primarily for the hospitality industry in the United States (VoIP, Wi-Fi, SMS, etc.). We are a small team and work together on many projects. We are growing and need a couple great teammates to join us and share in the progress & benefits.

Duties will include:

managing/administering our multi-tenant Asterisk based (MiRTA) system

taking incoming request from end-customer

Documenting processes and procedures

Assist to resolve issues that were not able to be handled by tier 1

Serve as a general technical support specialist as needed, and during high call volume periods by

update spreadsheets and Visio drawings reflect system and configuration status and changes

Maintain and evolve our knowledge management system

Assist in developing and maturing services such as Chat tools, web site, etc.

Develop and support methods and procedures

Possible light design and programming work related to file transfers or automated scripting.

Analyze complex computer systems, identify problems, and develop and implement logical

conclusions and effective solutions

Desired skills include:

* Asterisk system administration

* Professional customer service skills

* Strong written and oral communication skills

* Experience with VoIP, Asterisk, Wi-Fi

* Must be resourceful and able to take initiative in a dynamic environment

* Ability to effectively and efficiently troubleshoot technical problems

* Ability and willingness to work in an environment providing 24x7x365 support

Looking forward to hearing from you!

Please submit a cover letter summarizing why you are great for our team, along with your Skype ID & and we will hold a Skype chat and call to discuss

Thank you for considering the position.

Habilidades: Asterisk PBX, Servicios al cliente, Atención al cliente, Inglés (Estados Unidos), Inalámbrico

Ver más: system asterisk, booking system asterisk, create calling system asterisk, setting ivr system asterisk, help desk system asterisk, schedule reminder system asterisk, voice broadcast system asterisk, billing system asterisk, ivr system asterisk

Información del empleador:
( 3 comentarios ) Woburn, United States

ID de proyecto: #12139939

12 freelancers están ofertando un promedio de $11 /hora para este trabajo.

aneelmahmood

Hello, You wanted candidate to explain why I am great for your team as a cover letter so I would like to say that I have more than 10 years of voip development experience. I have been using asterisk since it's very Más

$25 USD / hora
(30 comentarios)
6.5
ngxperts

Hi, I have been working with Cisco VoIP since 2001 and Asterisk and freepbx ,trixbox, elastix since 2007. In addition to installing and just setting up asterisk/freepbx I can also integrate asterisk systems with diff Más

$16 USD / hora
(35 comentarios)
5.7
TameaG

Hi, I'm a certified computer systems engineer and also highly experienced in the customer service field. In the past I have managed several successful multilingual online stores and one of my primary duties has been em Más

$16 USD / hora
(3 comentarios)
2.6
hirenbrahmbhatt2

Hello, Hope you are doing well, I am here with good past experience of working on similar kind of work. I got great communication skill and I am good at handling Customer support and service tasks. I have handled Más

$5 USD / hora
(4 comentarios)
2.1
$5 USD / hora
(0 comentarios)
0.0
umutefiloglu

Please don't take serious this money I bidded :) Kindly read my profile description. If you agree, then inform me please; so we can talk about future process :)

$5 USD / hora
(0 comentarios)
0.0
susov

experience with Asterisk over 4 years, Understanding and knowledge of networking, Voip gateways Setting the FXO connection to the asterisk

$4 USD / hora
(0 comentarios)
0.0
hfiguera

Regards, I have experience in setup and maintenance of Asterisk servers. I have implemented call center with multiple locations and high availability. Since 2005 work with Asterisk and in 2008 I got my cert Más

$5 USD / hora
(0 comentarios)
0.0
ashmgray

Hi, I believe I would be a great candidate for your team because I have eight years of technical support experience behind me, with the last five years as L2 technical support for an enterprise-level IT security sui Más

$27 USD / hora
(0 comentarios)
0.0
msunnygst

Hi, i am experienced professional and i have more than 7 years of experience in system administration and Support, i am not expert of Asterisk but i am willing to be expert of it. i want to join your team in this pr Más

$5 USD / hora
(0 comentarios)
0.0
VirtualSoluions

Hi, Wow, there are tough competition who bid in this project. Surely they drafted you a customize proposal. Did they? Of course not. Most of the proposals you might have received were canned. They send out hundreds Más

$8 USD / hora
(0 comentarios)
0.0
fixfin

Hi, We are CRM, ERP, POS, Custom Software solution providing company. We also deal with Portal, Blog, Social Media, e-commerce solution, Linux Migration and Open Source Development. We are quite confident that we can Más

$14 USD / hora
(0 comentarios)
0.0