Looking for Customer Support Manager Hiring ASAP. (Yearly Contract)

Cerrado Publicado Feb 8, 2016 Pagado a la entrega
Cerrado

Come work with the top 1% of global talent to manage the delivery of WOW Support to our customers for 25+ software products. We offer a fast-paced environment where inventiveness and entrepreneurial drive are rewarded. We’re also one of the few IT companies offering high-paying, 100% remote, work-from-home positions.

What do we need from you?

We’re looking for Customer Support Managers (CSMs) and Technical Customer Support Managers (TCSMs) to manage our Support teams. We want bright, motivated people who are passionate about delivering outstanding customer service to manage our teams.

What we need to see in your background:

We are looking for CSM and TCSM candidates who have skills and experience in the following areas:

Customer Support Skills and Experience:

Customer conflict resolution;

Ticket handling;

Software Troubleshooting;

Virtual environments, and;

Issue tracking.

Management Skills and Experience:

Change management skills;

Project management skills;

Leadership skills, and;

Experience leading a team of at least 5 staff.

Technical Skills and Experience:

CSMs and TCSMs should have a working knowledge of current Windows environments.

CSMs and TCSMs should be familiar with common web browsers and basic internet protocols (e.g., HTTP, FTP, RDP).

TCSMs should have a strong understanding of technical troubleshooting and issue identification/ resolution.

TCSMs should be well-versed in at least one of the following: database development/ administration (SQL Server, Oracle, and/or MySQL); .NET programming; Java programming; another major programming language, and/ or network administration.

TCSMs should have a strong understanding of basic networking concepts.

Other Skills and Considerations:

Communication Skills - All candidates for support positions must have excellent written and verbal communications skills in English, at least.

Dynamic Work Environment – Our support organization is a dynamic organization where we change processes, systems and priorities often, so candidates need to be agile and flexible in order to succeed in our continuous improvement model.

Working Hours: This job is only offered on a Full Time basis (40 hrs/wk). CSMs/TCSMs work between 8 am and 6 pm Eastern Time, including breaks, Monday through Friday with occasional flexibility for earlier schedules depending on customers in Europe. Please note that we do observe US Daylight Savings Time, so Eastern Time is UTC-4 in the summer and UTC-5 in the winter.

To help us find the top 1% of talent, we ask that you first complete some screening tests. Once you receive testing, you have 1 day to complete all assessments and submit your responses. After you pass our screening tests, there will be a paid trial week where we provide training and ask you to show us your skills. At the end of your trial week, we will either extend an ongoing contract, place you in another position, or release you from the trial.

Are you up for the challenge?

Servicios al cliente Atención al cliente English (US) Translator Gestión de proyectos

Nº del proyecto: #9600033

Sobre el proyecto

27 propuestas Proyecto remoto Activo Mar 16, 2016

27 freelancers están ofertando un promedio de $12 / hora por este trabajo

funnyhoney

PMP, MBA with over 8 years of project management experience with Agile and Scrum methodology. Brain Bench certified Project Management Professional and Quality Analyst. Worked with US/ UK/ Australian clients for p Más

$15 USD / hora
(29 comentarios)
6.4
mmk9263

Thanks for the opportunity to present bid for your project. I feel confident that I posses skills required to deliver quality outcome within stipulated time frame. Through my earlier work experience I have build high l Más

$10 USD / hora
(0 comentarios)
0.0
garimap30

A proposal has not yet been provided

$8 USD / hora
(0 comentarios)
0.0
carbs1968mx

Hello, I would like to apply for the Customer Support Manager position. I have all the experience you are looking for in a CSM. I spent many years working in call centers for Moneygram International, Toyota Financ Más

$12 USD / hora
(0 comentarios)
0.0
processmax

Hi, I am managing technical customer support for Mahindra 2 wheelers Limited and Force Motors Limited having odd 450 and 410 dealers across all India for Dealer Management System having integration with their core ERP Más

$12 USD / hora
(0 comentarios)
0.0
sianbinney

I am fully qualified for this position, and can submit my resume to you upon request.

$13 USD / hora
(0 comentarios)
0.0
alikhan2012

Hi, I have perfect English grammar with good phone and writing skills. I have job experience of 40 hours/week with an IT company for more than 4 years. There I was responsible for customer support. I have to solve c Más

$8 USD / hora
(0 comentarios)
0.0
ZishanChuhan

I have BSCS,MSCS degrees, professional experience of desktop support engineer for windows enviornment, Worked on MYSQL,ORACLE and MS SQL Server. Have good knowledge in the field of Databases, Networking . Can prove Más

$13 USD / hora
(0 comentarios)
0.0
leatosavini

I have a strong background with Customer Service which includes Team Work, Leadership, Problem Solving, Time Management and more. I worked with Technology as well and served as an in-store support consultant. I was a Más

$13 USD / hora
(0 comentarios)
0.0
virtuallysrvcu

A proposal has not yet been provided

$16 USD / hora
(0 comentarios)
0.0
sarikanayakdubey

Hi, This i Sarika and I have a Master degree in Business Administration and Finance and have acquired approximately 6 years of Data Entry and administrative support experience, as well as, customer service experience. Más

$8 USD / hora
(0 comentarios)
0.0
varunverma30

HI, I'm currently working in an MNC as a team lead operations & handling a team of 23 agents. I manage day to day transaction processing target based volume keeping the clients SLA's in mind. The work involves every Más

$12 USD / hora
(0 comentarios)
0.0
doubleateamtech

Hello, It is exciting and great to see a job opening from a serious buyer like you. I’ve done masters in commerce stream and have been working as a freelancer for about five years now. I’ve been mainly involved Más

$10 USD / hora
(0 comentarios)
0.0
bpo0995

I have been in the customer service industry since the last ten years and have worked on phone, chat and email support with different companies. I have always delivered the best quality service and all of my employers Más

$16 USD / hora
(0 comentarios)
0.0
markapao

Experienced in IT project management with training in different fields of IT, from web development, service desk, networking, hardware and software troubleshooting, technical training and development and process automa Más

$13 USD / hora
(0 comentarios)
0.0
vampire786

I have been Developing applications and providing support on the same for last 12 years. Have enough experience to handle this job.

$11 USD / hora
(0 comentarios)
0.0
shernetteb

I am dynamic and highly motivated, customer oriented and require no supervision. With considerable experience within the Customer Service Environs, I am looking forward to being contacted for an interview, as my skill Más

$12 USD / hora
(0 comentarios)
0.0
talhabhai5

Hi, I would like to take this project as I have the necessary ability, knowledge, or skill to do it successfully. Worked with Orange Technical and Customer Service manager handling teams and individuals. Worked with Más

$17 USD / hora
(0 comentarios)
0.0
archycomservice

Hi I would like to express my interest. I have strong technical knowledge and diverse experience in IT sector. I am a reliable and hardworking professional with a practical hands-on approach, who always persev Más

$13 USD / hora
(0 comentarios)
0.0
lakshmi224

Hi Iam an Oracle DBA with analytics experience like Business intelligence as well. and I can support whole week including weekends. Thanks Lakshmi

$8 USD / hora
(0 comentarios)
0.0