Looking for Customer Support Manager Hiring ASAP. (Yearly Contract)
$8-15 USD / hora
Come work with the top 1% of global talent to manage the delivery of WOW Support to our customers for 25+ software products. We offer a fast-paced environment where inventiveness and entrepreneurial drive are rewarded. We’re also one of the few IT companies offering high-paying, 100% remote, work-from-home positions.
What do we need from you?
We’re looking for Customer Support Managers (CSMs) and Technical Customer Support Managers (TCSMs) to manage our Support teams. We want bright, motivated people who are passionate about delivering outstanding customer service to manage our teams.
What we need to see in your background:
We are looking for CSM and TCSM candidates who have skills and experience in the following areas:
Customer Support Skills and Experience:
Customer conflict resolution;
Ticket handling;
Software Troubleshooting;
Virtual environments, and;
Issue tracking.
Management Skills and Experience:
Change management skills;
Project management skills;
Leadership skills, and;
Experience leading a team of at least 5 staff.
Technical Skills and Experience:
CSMs and TCSMs should have a working knowledge of current Windows environments.
CSMs and TCSMs should be familiar with common web browsers and basic internet protocols (e.g., HTTP, FTP, RDP).
TCSMs should have a strong understanding of technical troubleshooting and issue identification/ resolution.
TCSMs should be well-versed in at least one of the following: database development/ administration (SQL Server, Oracle, and/or MySQL); .NET programming; Java programming; another major programming language, and/ or network administration.
TCSMs should have a strong understanding of basic networking concepts.
Other Skills and Considerations:
Communication Skills - All candidates for support positions must have excellent written and verbal communications skills in English, at least.
Dynamic Work Environment – Our support organization is a dynamic organization where we change processes, systems and priorities often, so candidates need to be agile and flexible in order to succeed in our continuous improvement model.
Working Hours: This job is only offered on a Full Time basis (40 hrs/wk). CSMs/TCSMs work between 8 am and 6 pm Eastern Time, including breaks, Monday through Friday with occasional flexibility for earlier schedules depending on customers in Europe. Please note that we do observe US Daylight Savings Time, so Eastern Time is UTC-4 in the summer and UTC-5 in the winter.
To help us find the top 1% of talent, we ask that you first complete some screening tests. Once you receive testing, you have 1 day to complete all assessments and submit your responses. After you pass our screening tests, there will be a paid trial week where we provide training and ask you to show us your skills. At the end of your trial week, we will either extend an ongoing contract, place you in another position, or release you from the trial.
Are you up for the challenge?
Nº del proyecto: #9600033
Sobre el proyecto
27 freelancers están ofertando un promedio de $12 / hora por este trabajo
PMP, MBA with over 8 years of project management experience with Agile and Scrum methodology. Brain Bench certified Project Management Professional and Quality Analyst. Worked with US/ UK/ Australian clients for p Más
Hello, I would like to apply for the Customer Support Manager position. I have all the experience you are looking for in a CSM. I spent many years working in call centers for Moneygram International, Toyota Financ Más
Hi, I am managing technical customer support for Mahindra 2 wheelers Limited and Force Motors Limited having odd 450 and 410 dealers across all India for Dealer Management System having integration with their core ERP Más
Hi, I have perfect English grammar with good phone and writing skills. I have job experience of 40 hours/week with an IT company for more than 4 years. There I was responsible for customer support. I have to solve c Más
I have BSCS,MSCS degrees, professional experience of desktop support engineer for windows enviornment, Worked on MYSQL,ORACLE and MS SQL Server. Have good knowledge in the field of Databases, Networking . Can prove Más
I have a strong background with Customer Service which includes Team Work, Leadership, Problem Solving, Time Management and more. I worked with Technology as well and served as an in-store support consultant. I was a Más
Hi, This i Sarika and I have a Master degree in Business Administration and Finance and have acquired approximately 6 years of Data Entry and administrative support experience, as well as, customer service experience. Más
HI, I'm currently working in an MNC as a team lead operations & handling a team of 23 agents. I manage day to day transaction processing target based volume keeping the clients SLA's in mind. The work involves every Más
Hello, It is exciting and great to see a job opening from a serious buyer like you. I’ve done masters in commerce stream and have been working as a freelancer for about five years now. I’ve been mainly involved Más
I have been Developing applications and providing support on the same for last 12 years. Have enough experience to handle this job.
I am dynamic and highly motivated, customer oriented and require no supervision. With considerable experience within the Customer Service Environs, I am looking forward to being contacted for an interview, as my skill Más
Hi, I would like to take this project as I have the necessary ability, knowledge, or skill to do it successfully. Worked with Orange Technical and Customer Service manager handling teams and individuals. Worked with Más
Hi I would like to express my interest. I have strong technical knowledge and diverse experience in IT sector. I am a reliable and hardworking professional with a practical hands-on approach, who always persev Más
Hi Iam an Oracle DBA with analytics experience like Business intelligence as well. and I can support whole week including weekends. Thanks Lakshmi