Customer Service Rep for Revolutionary Online Art Information Service

General Information: MutualArt is the leading provider of art market data, analysis and advanced decision support tools. Our platform is designed to be a one-stop resource for anyone who loves art — from seasoned collectors and professionals, to those thinking of buying their first artwork. Our Searchable Online Database is the most comprehensive resource of its kind, comprising extensive past and upcoming sale prices, accompanied by information on related exhibitions and press coverage. We A rapid Online Appraisals Service is offered for anyone wishing to value an artwork they own, and is supported by the work of our Art Services Team, on hand to guide collectors with specific requests. Founded in 2008, today, MutualArt has over 500,000 members — a number that is continuously growing. Job description: We are looking for a customer service representative to handle daily incoming emails, chat, and phone calls for an art information website as well as other required support projects from time to time. The individual will need to address new and ongoing inquiries (clear their daily queue), while simultaneously answering new incoming requests. The ideal candidate will help create email templates/solutions for various repetitive inquiries and help to improve the overall customer service systems in place. We will train the right candidate to use our back-end systems, but would like someone that already has previous experience using a CRM (specifically Zendesk) and answering support phone calls, chat, and emails for customer service issues. Requirements: - Native level English skills (written and verbal), with only a minor accent that can easily be understood by Anglos - Reliable Availability Sunday - Friday West Coast, Australia, Asia time zones - Previous experience using CRMs (specifically Zendesk), making customer service phone calls, and using chat - Reliable PC and high speed internet access - Detail and speed oriented (works efficiently and accurately) - Creative with the ability to troubleshoot and problem solve - Ability to meet deadlines/work in a time-sensitive environment - Quick-learner and knows how to ask good questions - Works well both independently and in a group setting - Communicates well both verbally and written - Looking for a long-term position