API Integration AVAYA IP Office 500v2

Cerrado Publicado hace 5 años Pagado a la entrega
Cerrado Pagado a la entrega

Integration IP Office 500v2

I need incoming / outgoing calls in Avaya IP Office (data) to be sent in real time to my database.

Also, I want to include the in the API the path to the recording file of the call -- if possible.

1- Once the phone rings, you call a RESTful POST / GET Web Serice API to pass:

INCIDENT_ID -- I suppose that Avaya generates an ID for each call.

COUNTRY_CODE

CALLER_ID

CALLED_DID ( Requested) DID

EXTENSION ( Requested)

CALL_TIME (The exact time of receiving the call)

PBX_ID (Hardcoded Value)

To an API:

e.g,

DOMAIN-URL/[INCIDENT_ID}/{COUNTRY_CODE}/{CALLER_ID}/{CALLED_DID}/{EXTENSION}/{CALL_TIME}/{PBX_ID}

2- Once the phone is Picked Up, you pass:

INCIDENT_ID

COUNTRY_CODE

CALLER_ID

CALLED_DID (Requested) DID

EXTENSION --- that picked up the call

CALL_TIME (The exact time of receiving the call)

PICKUP_TIME

PBX_ID (Hardcoded Value)

3- Once the phone is Dropped you pass:

CALL_TYPE ( IN / OUT)

INCIDENT_ID

COUNTRY_CODE

CALLER_ID

CALLED_DID

EXTENSION

CALL_DURATION (in seconds) --- I suppose you pass 0 in case the call was missed.

RECORDING_FILE_PATH. (In case the recording is set up.)

PBX_ID (Hardcoded Value)

We need to discuss the options of:

The call is answered by the Auto Reply msg.

The call is forwarded.

The call reaches a DID that has a rule to Auto forward to a mobile phone number. (Usually after working hours / holidays)

Pls, let me know if you have any question or any suggestion to enhance the flow or any point that you think I missed.

The database APIs are ready. You need to make Avaya PBX to speak to them

The database APIs are ready. You need to make Avaya PBX to speak to them

You need to make Avaya PBX to speak to my Database APIs

Call Center Control de llamadas XML Java JSON VoIP

Nº del proyecto: #17591217

Sobre el proyecto

14 propuestas Proyecto remoto Activo hace 5 años

14 freelancers están ofertando un promedio de $771 por este trabajo

AleenaIlyas

Hi there, I have read the details I am experienced with PBX,XML, Java, JSON, VoIP. I can help you with this job, Please come to chat so we can discuss this job.

$1500 USD en 20 días
(9 comentarios)
5.8
setoja

HI, I know your API is built, and know you need to connect it into your Avaya system, let me know if we can have a chat in regards of your project so we can set the current expectation and start working on this. Más

$950 USD en 10 días
(1 comentario)
3.1
humrobo

Hi, hope you doing well sir i read your message in given below i make sure you that i can help you to API Integration AVAYA IP Office 500v2 as well better for you well i make sure you one thing that i will provi Más

$555 USD en 10 días
(2 comentarios)
2.4
itsparx

Hi, Thank you for giving me a chance to bid on your project. i am a serious bidder here and i have already worked on a similar project before and can deliver as u have mentioned I have got Rich experience in Jooml Más

$555 USD en 10 días
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0.0
Sanjupanchal

Hello there!, I am highly interested in your project I read your project descriptions carefully before bidding. your 100% satisfaction is assured if you allow me to serve. First please chat with me we can talk about br Más

$750 USD en 10 días
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0.0
Jesus33

I am a responsible, assertive, dynamic person, I like to write about specific topics, I am an archivist, I control inventories, I know a bit of basic administration and typing. I develop a little more about computer is Más

$555 USD en 10 días
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0.0
calejost

Avaya Communication Manager and IP Office power management expert version 8.0 and 10.0 Extensive experience developing CTI integration in Avaya Aura using the following connectors: TSAPI, JTAPI, DMCC Experience deve Más

$1333 USD en 20 días
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0.0