Hi client,
would like to work with you for the above job posting , please take time to review my experience below.
❖ Provide remote and floor support to users in resolving issues regarding connectivity, system
start-up, user login, tools, services etc. reported by using ticketing tools, Call, Chat and Email.
❖ Installation and configuration of Windows based operating systems (Windows 7&10), approved
software, Antivirus, and patches.
❖ Provision, de-provision, unlock and password reset of user account using Active Directory and
Email server.
❖ Configuration & troubleshooting of different Email clients, creating backup of emails, Adding
PST’s, Archiving emails.
❖ Creation and configuration of O365 Email accounts, installing O365 applications.
❖ Access privileges to share drive, tools and different network printers and scanners.
❖ Creating voice extensions using PBX.
❖ Configuring & troubleshooting different softphones.
❖ Prepare different reports and technical documents.
❖ Understanding of ITIL, ITAM & ITSM work structure.
❖ Interact with Vendor for vendor dependent issues.
❖ Performing other job-related duties as assigned.
❖ Trained new hires on standard operations procedures, safety rules, procedure manuals, operating
and maintenance instructions
❖ Troubleshooting Outlook issues.
❖ Access privileges to share drive, tools and different network printers and scanners.
❖ IP configuring, troubleshooting of connectivity problems using Ping, Trace route.