Support / Implementation Engineer

<div class="rich-text" itemprop="description"><p><strong>Duties and Responsibilities:</strong> </p><ul><ul><li>Telephone and On-site Support of software products </li></ul></ul><ul><ul><li>Diagnosing software problems, localization of the  problem’s sources, identifying the bugs </li></ul></ul><ul><ul><li>Installation of SmartVista products </li></ul></ul><ul><ul><li>Communicate to customers the steps necessary to maintain and update software products </li></ul></ul><ul><ul><li>Assist in documenting of SmartVista products and installation instructions </li></ul></ul><ul><ul><li>Assist in testing new releases / updates </li></ul></ul><ul><ul><li>Any other duties and/or responsibilities as may be assigned</li></ul></ul></div>