Find Jobs
Hire Freelancers

Team Lead - Customer Service *Late shift*

N/A

Cerrado
Publicado hace más de 7 años

N/A

Pagado a la entrega
<div class="rich-text" itemprop="description">We are looking for an experienced and enthusiastic <strong>Customer Service Team Lead</strong> due to the rapid and continuous growth of the organization. If you would like to be part of our team in Barcelona and you think you can make a difference, have a closer look at this job opening.<br/><br/>The shift we will be offer you is the Late shift with starting hours between 15.00- 16.00 (and ending between 23.00-24.00)<br/><br/><strong>[login to view URL]<br/><br/></strong><strong>This unique position is a great opportunity for an energetic, open-minded, inspiring people manager to effectively lead, motivate and develop a team of about 15 talented multilingual Customer Service Executives.<br/><br/></strong>Exercising excellent leadership and communication skills you develop and coach an international team in an environment that embraces change, cultivate service excellence, productivity, growth, empowerment, teamwork and high self-esteem.<br/><br/>You report directly to the Customer Service Manager of this location.<br/><ul><li>Coach and counsel to drive improvements in the team;</li> <li>Implement and execute company policies and procedures and setting priorities;</li> <li>Assure strong quality as well as productivity standards within your team;</li> <li>Track and monitor performance levels, and manage underperformance;</li> <li>Conduct monthly 1-2-1 meetings with CSEs of your team to maintain focus and motivation on Customer Service standards and targets;</li> <li>Prepare and conduct quarterly performance reviews and keep track of progress during the year;</li> <li>Drive the team in order to achieve requested departmental targets;</li> <li>Manage escalated complaints of hoteliers as well as customers by phone and e-mail, if necessary;</li> <li>In collaboration with other Customer Service Team Leads monitor Customer Service activities and performance on a daily basis;</li> <li>Schedule and distribute tasks and projects within the team;</li> <li>Coach and develop the team to be commercially aware when handling customer calls;</li> <li>Be an effective Change Manager, who knows how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviors;</li> <li>Ensure coverage of TL line during opening hours;</li> <li>Collaborating with HR in the recruitment process of new CSEs and ASEs;</li> <li>Building strong relationships with other departments within the company;</li> <li>Replace and carry out activities of other Team Leads or the Customer Service Manager if needed;</li> <li>Assist in additional tasks and projects if needed.<br/></li></ul><strong>Ideal candidate:<br/><br/></strong>This role is ideal for an articulate, energetic and enthusiastic customer service professional with leadership flair and ability to motivate others. As well as experience within a customer services or customer-facing role you will be passionate about providing the best possible levels of customer services and have experience in or potential to run a highly motivated, dynamic and efficient team.<br/><br/>You possess strong communication skills, both oral and written, and of course, excellent leadership, coaching and mentoring abilities. You should be efficient, organised, adaptable and capable of working on your own initiative in carrying out your day-to-day data tasks with limited need for supervision. You should be skilled at multi-tasking and able to co-ordinate a variety of tasks.<br/><br/><strong>[login to view URL]<br/></strong><ul><li>Min. 2 years people management experience in an international environment, preferably in an inbound customer contact center;</li> <li>Good understanding of contact centre’s KPI’s and SLA’s;</li> <li>Passionate about people development and coaching, proven experience in performance management and call monitoring;</li> <li>Ability to work well under pressure especially in a changing environment;</li> <li>Pro-active, enthusiastic and motivating Leader;</li> <li>Strong communication and analytical skills;</li> <li>Advanced English writing and speaking skills, any additional language is a strong plus;</li> <li>Flexible and available to work Late shift with starting hours between 15.00-16.00 (and ending hours between 23.00-24.00);</li> <li>Experience in hotel/travel industry is a plus.<br/></li></ul><strong>[login to view URL]<br/><br/></strong>We are a performance-based company that offers career advancement and lucrative compensation, including bonus. We also offer what is called the “Booking Deal” with competitive benefits.<br/><ul><li>This role is based in our state of the art offices in Barcelona</li> <li>40 working hours</li> <li>Quarterly performance bonus of 12% if 100% of goals are achieved</li> <li>Dynamic and fast paced work environment</li> <li>Booking Benefit (get discount on your [login to view URL] reservations)</li> <li>Free lunch or dinner</li></ul>[login to view URL] BV (the company behind [login to view URL]™, the world leader in booking accommodations online) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing accommodation markets. Booking Customer Service Center (Spain) SL, one of the support companies in Spain, is looking for a Team Lead - Customer Service *Late shift*.</div>
ID del proyecto: 12445023

Información sobre el proyecto

1 propuesta
Proyecto remoto
Activo hace 7 años

¿Buscas ganar dinero?

Beneficios de presentar ofertas en Freelancer

Fija tu plazo y presupuesto
Cobra por tu trabajo
Describe tu propuesta
Es gratis registrarse y presentar ofertas en los trabajos

Sobre este cliente

Bandera de SPAIN
Spain
0,0
0
Miembro desde mar 25, 2016

Verificación del cliente

Otros trabajos de este cliente

Senior Account Executive
N/A
¡Gracias! Te hemos enviado un enlace para reclamar tu crédito gratuito.
Algo salió mal al enviar tu correo electrónico. Por favor, intenta de nuevo.
Usuarios registrados Total de empleos publicados
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Cargando visualización previa
Permiso concedido para Geolocalización.
Tu sesión de acceso ha expirado y has sido desconectado. Por favor, inica sesión nuevamente.