Accord Worldwide is looking for capable party (preferably a company) to handle sales and admissions tasks for training courses.
About the project:
The company is offering Open Courses and In-house trainings to its target clients (mostly government and international development organizations, but it can also include some private sector corporate). The role of this assignment is mandated to turn leads into sales. Sales and admissions representatives are required to refer inquiries related to in-house training and consultancy services to sales in charge.
Scope of work:
• Deliver 24/ 7 customer care service through online chat, telesales, phone and emails support.
• Work with Sales and marketing in charge to strengthen the marketing and sales base of the firm,
• Propose improvements for sales and make sure the targeted sales are achieved,
• Proper follow up with candidate customers to ensure smooth enrollment,
• Keep regular contact with previous clients and target them for sales initiatives (List Building),
• Complete enrollment of clients and make sure payments are done smoothly,
• Propose strategies to improve quality of the sales process to lead the competition,
• Coordinate with marketing in-charge for improving marketing activities of the firm to ensure proper lead and revenue generation.
Financial Offer:
The company is offering basic fixed amount for this service, plus commission on leads conversion.
Expected Service Quality:
• 24/ 7 customer care availability.
• Respond to client inquiries within 24 hours.
• No lost communication with clients, deliver 100% client response.
Kindly note that Accord Worldwide planning to outsource the selling of open courses service, and the in house training and other training solutions inquiries shall be referred to Sales and Admissions Officer of the company.
For more information, kindly have a look on our website, specifically “All Courses” page: ([login to view URL]) and provide us your proposal for the following:
• How long do you need to learn about our products, to be able to sell it, and do you expect the training and learning time to be paid?
• How are you planning to deliver 24/7 Sales and Customer Care services?
• Your proposal for the fixed amount for this service and the proposed commission. Kindly note that you will get a commission based on lead conversion generated by our marketing, and lead generated when you send e mail campaign.
Please also send us a sample of your previous work
seeking an experienced Technical Support Representative. As a highly competent Technical Support Representative, I would bring a service-focused and hard-working attitude to this role.
In my current position, I maintain an efficient and high-performing attitude while providing consumer technical support services for business and individual clients. I have a skill for problem solving and work well independently and with little oversight. I am organized, proactive, and committed to quality.
I am a self-starter and excel at telephone support, documentation, and relationship management and product related queries. I am familiar with diverse PC systems and support protocols, and learn new procedures quickly. As a part of the team at your organization, I hope to support and enhance your customer service goals.
My resume and references are attached. Please feel free to contact me at your earliest convenience.
Sincerely,
Arun Kumar Mallick