I have more than 10 years experiences in customer service line of business to support other business such as Hospitality, Hotel, Apartment, Information and Technology Computer, Telecommunication, Medical Tourism, and Insurance. Eager to learn new business and product knowledge, Trustworthy, Problem Solver, Open Mind, Committed, think out of box, Cool, Calm, Confident, always keep young and smile.
⦁ Experience in re-imaging Windows 7, 8.1 and 10 on laptops/desktops.
⦁ Knowledge of Microsoft office applications and operating systems.
⦁ Able to diplomatically manage customer's expectation.
⦁ Excellent customer facing, communication and rapport building skills
⦁ Able to prioritize in a complex, fast-paced environment
⦁ Good presentation and facilitation skills.
⦁ Ability to work shifts and weekends - occasional overtime / overnight.
⦁ Excellent telephone manner and customer service skills.