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CUSTOMER SUPPORT / ADMINISTRATIVE MANAGEMENT

$250-750 USD

Cerrado
Publicado hace más de 9 años

$250-750 USD

Pagado a la entrega
CUSTOMER SUPPORT / ADMINISTRATIVE MANAGEMENT Company: [login to view URL] JOB DESCRIPTION: [login to view URL] is an online retailer of high-end specialty food products within the United States. We are looking for a telephone based customer support and administrative management specialist for [login to view URL] in a work-from-home position. Overall, your responsibility is to make sure customers are happy and orders are being fulfilled and processed properly. Specifically, your primary job responsibilities will involve: • Answering the phone and taking phone orders from customers • Contacting customers if an item is out of stock to determine a resolution • Answering questions customers may have regarding our products and usage • Addressing problems with orders and customer complaints • Following up with customers after orders to determine their satisfaction with the order • Using our fulfillment management system to manage the flow of orders through the fulfillment process. • Addressing potential fraudulent orders and dealing with charge backs • Basic accounting to make sure orders are processed properly • Additional support tasks as required. JOB REQUIREMENTS / REQUIRED SKILLS: • You must have a happy, pleasant demeanor and talking voice, and stay calm under pressure. • This is a work from home position, so you must have a noise free place to work at that does not cause you to be disturbed during the day. • High speed internet must be available where you will work, with a minimum of 1 Meg upload speed and 6 Meg download speed. • You must be fluent with speaking, reading and writing English, as you will be doing this constantly. • You need to be very comfortable surfing the web and using websites and ordering online. • You need to have a basic understanding of Microsoft Word, Excel, Outlook and Access • You need to be available to work, Monday – Friday, 10:30 am – 7:30 pm eastern United States time, 1 hour for lunch. Also between the first Saturday in November and the end of the year, you will also need to work from 10:00 am – 4:00 pm on select Saturday’s and Sundays. • Knowledge of the specialty food market, or a culinary background HOW TO APPLY: • Please send us your resume and salary requirements. Please do not apply unless you are fluent in reading, writing and speaking in English – an accent is ok.
ID del proyecto: 6556324

Información sobre el proyecto

34 propuestas
Proyecto remoto
Activo hace 9 años

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34 freelancers están ofertando un promedio de $557 USD por este trabajo
Avatar del usuario
I am an expert in Administrative Management and Customer Support. I have worked as Operations Manger for an Australian website . My Roles as Order Processing & orders Management Reporting to Management Handling Customer queries and emails Handling Paypal Disputes Supplier Stock Management Refunds and replacement process handling Checking the uploaded products on the website Email Marketing: Checking the newsletters I hope i can work effectively ... and I can start working right now Jayamala from India Hire Me
$555 USD en 10 días
3,9 (17 comentarios)
4,4
4,4
Avatar del usuario
Hi, I would like to be your customer support person. I have read through your project description and I have familiarized myself with every thing you require done. I have fluent English and great communication and writing skills. I am hardworking and honest. I live at a quiet environment and I have great internet speed. I have worked on this kind of project before where I was dealing with all kinds of spices for food. I would really like to work with you concerning this job. I have Skype and can easily communicate through their for an interview. My id is ngeshsandy. Please give me a chance to work with you. I am looking forward to a positive response from you. Thanks. Sandy
$600 USD en 30 días
5,0 (9 comentarios)
3,2
3,2
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A proposal has not yet been provided
$250 USD en 10 días
5,0 (5 comentarios)
2,3
2,3
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Hi, I have excellent virtual assistance skills. I have worked on such a job before and I am available to work on this one for you. I have a fast internet connection of up to 8mbps. I am well versed with the English language ie. in reading, writing and speaking an easily understandable light accent. I am skilled in Ms Office. I am also quite knowledgeable when it comes to the culinary arts and I am skilled in surfing the web in case I need to learn more. I believe I meet all the requirements you have posted and I hope you pick me for this at the salary I have indicated. I am looking forward to hearing from you. Kind Regards.
$500 USD en 30 días
4,9 (2 comentarios)
1,1
1,1
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My name is HIdhayath. I have 10 years of experience in doing account management and client relations for us based clients. If fact I was work for a US incorporation for last 5 years. I speak good English with neutral accent. My experience includes but not limited to Customer Service Sales Client Relations Account management Computer Proficiency MS office package Programming C, C++, JAVA, .net I would love to work with you in the future . I look forward to hear form you soon. Open to negotiate on the salary part.
$500 USD en 30 días
5,0 (1 comentario)
0,7
0,7
Avatar del usuario
Hi Sir, I've an experience outside the freelancer of 8 years, I've call center where I run projects of different genre, as per your projects demand noise free area we assign this job to box agent where he is the only person who is sitting and taking calls, I might have not big profile here in freelancer but will show you our work from last 8 years in the relevant field. I assure you once you will chat you will be pleased. will do this project and you can have an eye from live doc as well so there will be quality check by you so there is no chance of being under the quality measurements, right? Your immediate reply will be highly appreciated, Kind Regards, Billy
$277 USD en 10 días
5,0 (1 comentario)
0,3
0,3
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A proposal has not yet been provided
$555 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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Am sampson the director of Quality group of company which we have an except of personals who are competent, good in interpersonal communication,have good relationship to customers and other kind of professionalism in this field being a women or men. i will assure you that we can give you best of service.
$722 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
Hello, We are an organization which handles the Admin Project. As per your requirement we have a team of well-groomed Admin Assistants, Virtual Assistants and customer care executive available 24/7 for assistance. We have almost 7 years of experience as far as customer services go. We assure we would be a great choice to help you with your desired project and will be able to complete it with 100% success. Our team is confident about your project with stipulated time and desired result. Looking forward to work with you.  Regards  Team Rudraksh For further discussion kindly skype at rudrakshcs
$1.066 USD en 30 días
0,0 (0 comentarios)
0,0
0,0
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i am ready to start to right now .. if you need anything else please check my account .. I have many Skills .. thank you for your concern I am always Online if you need to discuss the project with me
$555 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
Good day! We have experiences in cold-calling, marketing, appointment setting, chat support, lead generation, data entry, virtual assistant and handling inbound calls on several industries, Real-Estate, Publishing, Technology, Finance, Manufacturing and Hotels. Our current call-related projects are the following : - Hotel-Resort (US) : Appointment-setting and Booking - Technology Company (US/UK/SA/AU) : Appointment-setting and Customer Support - Financial Company (US/CA) : Appointment-setting - Distribution Company (US) : Telemarketing and Customer Support - Manufacturing Companies (HK/CH) : Lead-gen and Telemarketing - Real-Estate (US/AU/UK) : Telemarketing and Telesurvey Aside from calling leads (hot/cold) for appointments and bookings, and accepting calls from customers, we also take time to update contact information and other important information of our leads and customers. This is important for us to make sure that our database is maintained and usable in the future for future calls on updates, promotions, offerings and events. We also ask for referrals from our leads and customers to increase the lead database with more qualified leads and potential customers. We are willing to try a test/trial run for you to be able to test and assess our capabilities. Looking forward to discuss more on your project. Best Regards, Jonathan
$631 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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As a finance and Administrative manager. i would be very happy if you consider me this position. I hold degree in accounting and MBA in project management would be ready to help. i need you email so that i can send my resume for consideration.
$555 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$555 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$555 USD en 1 día
0,0 (0 comentarios)
0,0
0,0
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I have extensive knowledge and experience (20 years) in the administrative field. Through all my experience I have become an extremely quick learner and can adapt quickly. Currently I have my own virtual assistant business The Original Assistant. Through my business I deal with new clients on a weekly basis and need to complete all duties accurately. I am an excellent candidate because I take pride in all that I undertake. I have experience in all aspects of administration and will produce effective results. Thank you. Gina Aschenbrener
$490 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$555 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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Hi, I've been working as a VA/customer support representative handling email support and chat support for various companies and clients from time to time since 2006. I have an excellent command over English and a very friendly attitude towards customers. I have been handling order processing and refunds. I've worked as VA handling backoffice operations. I respond very quickly on chat and emails and can start working right away. I look forward to work with you. Regards, Priya
$250 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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I am a reliable, determined and dedicated worker to any project. I'll accept a challenge and want to be part of this venture.
$555 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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Hello, I have studied in US 7 years towards Computer Science and Engineering. I speak Business level English. I am fluent in Spanish and French. I type at 65 wpm with 0% error rate. I have great phone etiquette, being polite and calm, eager to help etc. I have over 10 years experience in advanced data analysis and mining, including server administration, database creation, Excel works, web development [ PHP, Perl, Python etc ] I am eager to take your project and provided with clear and thorough specifications, deliver the best results possible. I am open for interviews and even a short trial to prove my excellent abilities. I cannot send my CV until I do not get a reply from you as it contains personal and contact information and it would be against freelancer.com policy. My bid is for 40 hrs week but I am open to negotiation or starting at a lower salary and increasing as we go. Thank you for your consideration, Radu C
$388 USD en 7 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$555 USD en 10 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de UNITED STATES
Boca Raton, United States
5,0
7
Forma de pago verificada
Miembro desde feb 19, 2010

Verificación del cliente

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