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Application Management Service Delivery ConsultantOct 2011 - Jul 2016 (4 years)
IT Service Operation - Middleware & Application Administration: Deploy & Operate Technical support Resolve any anomaly or error that may fire within monitored environments Perform Problem analysis and implement proactive measures Implement solutions and workarounds for emerging problems Databases Administration: Installation and creation Migration Duplication and cloning Restore Resolve space issue Resolve locks issue Databases Backups recovery through RMAN & Data Protector Databases Security
Computer and Systems Engineering2004 - 2009 (5 years)
ITIL Foundation (2013)AXELOS
The Foundation level is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
ITIL Service Operation (2014)AXELOS
The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.
ITIL Service Design (2014)AXELOS
The Service Design (SD) module is one of the certifications within the ITIL® Service Lifecycle work stream. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.