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@apoana90
Bandera de Romania Brasov, Romania
Miembro desde 12 de enero de 2014
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apoana90

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I am mostly a people person so I like working with people and in teams. I am also optimistic and a hard worker. I like learning new things, being them work related or something that I am interested in. I am always looking for new things to learn and to challenge myself and to improve in all areas. Academically I have a bachelor degree in American Studies, so when it comes to English I m confident in my skills, since I speak English better than my native language sometimes. I also speak Spanish and even though I did not take a single class I learned it without noticing while listening to music and from TV. Currently trying to learn German, which is pretty hard but fun. Professionally I have been working in Customer service for over 6 years now, I am still enjoying it, as there is always something new to learn, strategies and no one can have to many soft skills.
$8 USD / hora
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Experiencia

Customer Representative

Apr 2015 - Jul 2016 (1 year)

Live Chat technical support - solve customer inquiries and technical issues Tested brand pages, games translations for errors and reported in specific program. Assisted in training and supervised shifts and reported quality control of chats and couched agents to improve procedures and soft skills.

customer support

Jun 2011 - Jan 2016 (4 years)

Customer representative offering technical support in English and Spanish for specific company software and internet connection. Assisting customer in a timely and friendly manner in find the best resolution for their technical or billing difficulties or issues. During the years spent I have gained key knowledge in offering a great customer experience, and also developed good soft skills even in delivering hard messages.

Educación

Bachelor

2009 - 2012 (3 years)

Calificaciones

ECDL - European Computer Drivers Licence (2008)

ECDL

- Certifies the capability to use Microsoft Package (Word, PowerPoint etc), and also use the internet and software skills

Certificaciones

  • US English Level 1
    98%

Verificaciones

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