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@cristeafd
Bandera de Romania Bucharest, Romania
Miembro desde el 9 de noviembre de 2016
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cristeafd

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I am a hard working, reliable person and proud to say I never missed a deadline. My work experience in different areas (Foreign Languages School; Hotel Industry; Customer Service Department) offered me the opportunity to learn and develop new skills such as planning and organizing, adaptability, problem-solving, time management and leadership. I am comfortable with different accents (American, British, Australian) and I can adapt easily to my clients' requests. I value quality in everything that I do. I look forward to hearing from you.
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Experiencia

Customer Service Team Leader

Jun 2012 - Jun 2015 (3 years)

Solve special customer complaints; Establish the priorities of daily tasks; Implement written templates and optimize the speeches; Train the customer service agents; Supervise and assist the agents in solving their tasks; Evaluate the agents periodically; Assign the tasks to the agents; Prepare special sales orders reports and campaign reports on a daily basis; Prepare periodic analysis on customers accounts in order to detect irregularities/ apply customer loyalty procedures

Office Manager

Dec 2011 - Jun 2012 (6 months)

Responsible with the content for the coupon campaigns; monitor the orders; issue invoices for the sold coupons.

Customer Service Junior Agent

Mar 2011 - Dec 2011 (9 months)

Answer and solve inbound customer phone calls; provide product and service information; open/ close customer accounts; solve written correspondence (e-mails and tickets); report the special cases to the direct superior (manager); maintain the relationship between the Customer Service Dept. and the other departments.

Events Secretary

Jun 2007 - Nov 2008 (1 year)

Administrative support for Dir. of Event Management and event planning members as well as for all Event Management related administrative activities. Liaison between Event Management and the other operational hotel departments. Managing internal events and coordinating internal projects. Coordinating sporadic events up to 20 persons. Responsible for preparation of statistical and financial reports, internal costs, etc

English Teacher

Mar 2007 - May 2007 (2 months)

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Educación

Bachelor of Arts (B.A.), English - Romanian | Foreign Languages and Literatures

1998 - 2002 (4 years)

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