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$2 USD / hora
Bandera de PHILIPPINES
quezon city, philippines
$2 USD / hora
Aquí son las 5:41 p. m.
Se unió el septiembre 17, 2019
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Jennifer M.

@jenmacalinao

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$2 USD / hora
Bandera de PHILIPPINES
quezon city, philippines
$2 USD / hora
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Customer Service and Data Entry

I have been in the customer service industry for the past four years. My most recent experience was I worked at Destinations of the World as part of Booking Fulfillment Team. I was in charge of calling and sending emails to hotels to confirm the bookings, and to make sure there is no any issues prior the arrival of the guest. I have worked as well as an outbound sales agent for Holiday Inn Club Vacations. Somewhat it's like an appointment setting account. We conduct survey and at the end, we offer a complimentary stay. I used to work also at Stellar Solutions wherein I handled Jestar account (an Australian Airline company) My main duties were, making reservations, answering phone and email queries and making necessary amendments. My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time

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Experiencia

Booking Fulfillment Team

Destinations of the World
may 2017 - feb 2019 (1 año, 9 meses)
· Obtains hotel confirmation numbers by calling or sending email to the hotels · Confirms guest’s reservations · Assures there would be no any issues prior the check in date to avoid relocation

Senior Sales Associate (CSR)

WNS Holiday Inn Club Vacations (name of account)
sept 2013 - may 2016 (2 años, 8 meses)
· conducts survey to recent and existing customers · offers complimentary stay and highlight the benefits of the vacation packages · makes sure the customer fully understood every single details before to be transferred to the other department

Customer Service Representative

Stellar Global Solutions Jetstar (name of account)
sept 2012 - mar 2013 (6 meses, 1 día)
· Obtains client information by answering phone calls and verifying information. · Establishes policies by entering client details and confirming pricing of tickets and car rentals. · Makes and confirms reservations for passengers on their scheduled flights

Educación

Bachelor of Science in Nursing

Philippines 2005 - 2009
(4 años)

Calificaciones

Intensive Spanish course

Hola Amigos Spanish Learning Center
2018
We have taught Spanish culture, how they communicate and all the rules of building sentence construction

Finishing Course for Call Center Agents

Beth Delarmente Sponsorship
2010
I have attended a two-month training to further increase and boost my skills in call center. We have taught different technique in nailing job interviews. We have also taught all the proper ways when it comes to providing excellent customer service.

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