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$18 USD / hora
Bandera de UNITED STATES
$18 USD / hora
Aquí son las 12:01 a. m.
Se unió el julio 6, 2010
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Tashia D.

@MAJESTIKBLU28

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$18 USD / hora
Bandera de UNITED STATES
$18 USD / hora
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IT and Customer Service Professional

•Technical knowledge of UNIX, HP, LDAP, IBM, SQL, VB, SQL2000/2005-reporting services and development as well as scripting, TCP/IP, RACF, DHCP, Lotus Notes, Tso, Symantec PcAnywhere, wireless connections, POS, etc •Unix Administration via user id’s; use of Unix commands via troubleshooting hardware/software issues like NFS/Samba, top, bdf, grep, etc. • Track and solve problems via research and CRM (Vantive) •Managed projects for the past year using deployment and monitoring tools •Current use of Windows OS-98, 2000, XP, Vista, 7; computer literate in MS Word, Excel/Access, Project, and PowerPoint Training and use of MS Visio and Java programming •Working/current knowledge use of Adobe Creative Suite CS5 products, Google products (Docs, Calendar, Gmail, Chrome, etc., and multiple browsers, i.e. Firefox, Safari, IE •Interpersonal, problem-solving, analytical and leadership skills; types over 65+wpm Currently, I am seeking opportunities, either full or part time. I have over 10 years of customer service experience and at least 4 years of IT experience. Throughout my years of experience, it has allowed me to learn, develop and enhance my existing skillset. I have provided end user support via email and phone support, through ticketing systems as well as remote and face to face. Based on my experience and education, I think I would be an asset to your organization for a few reasons. One, I am a fast learner. Two, I am very organized, professional and detailed. Three, I would be willing to obtain additional credentials in order to meet job requirements.

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Experiencia

tech support

Sitel/DirecTV
jun 2013 - Presente
•Troubleshoot technical issues remotely on campaigns •Ability to multi-task in several computer applications at once while holding a conversation with a customer

executive admin

BlackTop Express
ago 2010 - jul 2012 (1 año, 11 meses)
•Performed administrative/clerical duties for trucking business •Submitted invoices to factoring company •Maintained daily records in MS excel of loads per truck for each driver

comp room/bookkeeping associate

The Home Depot
abr 2007 - ene 2010 (2 años, 9 meses)
•Maintain daily operations for store, which include vault processing and reporting •Performed daily/weekly updates to time and attendance reports •Research/maintain records for ordering, chargeback’s, over/short, and p & l discrepancies •Maintain SOP standards •Repair equipment

Educación

MBA

American InterContinental University, United States 2012 - 2013
(1 año)

MIT

American InterContinental University, United States 2005 - 2006
(1 año)

BS, Chemistry

South Carolina State University, United States 1995 - 2000
(5 años)

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