Patricia P. Profile

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$6 USD / hora

manila,

philippines

$6 USD / hora

Aquí son las 4:08 a. m.

Se unió el enero 7, 2019

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Patricia P.

@patphustles

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$6 USD / hora

manila,

philippines

$6 USD / hora

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Customer Support Specialist

I can solve problems quickly and keep customers happy. I enjoy helping people make things work. I understand technical jargons and I'm able to translate it to someone like your grandparent. I'm the type of person who always wants to provide service above and beyond what our customers would expect. My experience range from providing customer and technical service, email and chat support to managing Facebook business accounts, creating articles for a knowledge base site, and answering online negative reviews. I can extract data from websites and filter it neatly into Google doc and sheet, Excel.

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Experiencia

Microsourcing Philippines, Inc.

abr 2014 - Presente

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates. Defused volatile customer situations calmly and courteously. Evaluated and responded to incoming sales leads and requests for technical support assistance.

[24]7 Customer, Inc.

jul 2013 - feb 2014 (7 meses, 1 día)

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Provided ongoing guest service, including giving fashion advice. Routinely answered customer questions regarding merchandise and pricing.