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@v3nus333
Bandera de Philippines Angeles City, Philippines
Miembro desde 20 de noviembre de 2016
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v3nus333

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My name is Venus Agsunod, I have been working in the global business process outsourcing industry for over 7 years. I am a world class service provider with an excellent track record in both sales and customer service environments. I am a top performer having received excellent performance evaluations from previous management teams, up to and including formal recognition for my contributions within my department’s goals of service delivery excellence. I am a goal oriented self motivated team player but can steer the ship alone if need be.
$5 USD/hr
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Experiencia

Sales Coach

Aug 2016 - Oct 2016 (2 months)

·Coached, motivated and developed representatives. ·Responsible for updating and adding all product information. ·Supervised 12-20 agents in a classroom environment. ·Implemented customer service and sales training programs for new hires. ·Developed measurable training objectives related to new hire needs. ·Facilitated call observation/monitoring program. ·Provided one-on- one coaching with phone reps as a result or call observation feedback.

Marketing Consultant / Sales Representative

Mar 2014 - Jun 2015 (1 year)

· Obtains orders, and establishes new accounts by planning and organizing daily appointments · Monitors competition by gathering current marketplace information · Provide direct customer services by informing them of products and services · Make cold calls to prospective clients and inform them about new products and deals · Create and execute appropriate strategic plans to bring in more business

Customer Service Representative

Jun 2013 - Oct 2013 (4 months)

· Answers product and service questions and inquiries · Opens customer accounts by recording account information. · Maintains customer records by updating account information. · Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Customer Service Representative / Technical Support Agent / Trainer

Aug 2010 - Mar 2012 (1 year)

·Coached, motivated and developed representatives. ·Responsible for updating and adding all product information. ·Supervised 12-20 agents in a classroom environment. ·Implemented customer service and computer training programs for new hires. ·Developed measurable training objectives related to new hire needs. ·Facilitated call observation/monitoring program. ·Provided one-on- one coaching with phone reps as a result or call observation feedback.

Technical Support Representative (Chat/Email)

Mar 2009 - Jun 2010 (1 year)

· Provide exceptional customer service and problem solving · Be an active listener who can show empathy and patience in a non-scripted environment · Communicate information to a variety of non-technical and technical customers · Work in a fast paced, high volume, changing environment · Worked as independent or as a team member to maximize production and capability

Educación

Bachelor of Science in Information Technology

2005 - 2009 (4 years)

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