Prototype of a chatbot Telegram with python

Prototype of a chatbot. - Chatbot using Telegram Requirements to implement in the chatbot: - Must be connected to a SQL, NoSql or database .CSV document - It must allow you to consult information about the product or service. - It must allow to reserve and buy the product or service. - It must allow monitoring the status of delivery or preparation of the service or product. - When you make a reservation or order you must send by mail electronic notification of that order or reservation. - Must allow canceling a reservation 4 hours before. - If I work with a .csv file I must capture the orders or reservations in a .csv document for possible reports. - With the data obtained from purchases and reservations apply the algorithm that you consider to perform a segmentation of the customers.