Senior Retail Customer Service Manager (Part-Time/Full-Time)
$15-25 USD / hora
Our start-up shipping and courier service need to add a Customer Service Manager to our growing team. The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Associates. We need a Customer Service Manager who can take charge of our customer service department and foster positive relationships with our clients. If you know how to find unique ways to deal with customer complaints or concerns, you’d be a perfect fit for this position. We offer excellent benefits, a competitive starting salary and paid vacation as well as opportunities for advancement.
Duties and Responsibilities
Manage and prioritize multiple concerns simultaneously.
Provide appropriate and correct information to incoming customer order status and product knowledge requests.
A positive attitude, even when faced with misplaced criticism or frustration.
The ability to learn quickly and move on from both success and failure.
Process customer orders/changes/returns according to established department policies and procedures.
Work closely with the credit department to resolve disputed credit items.
Provide timely feedback to company management regarding challenges or customer concerns.
Partnership with the sales team to meet and exceed customer’s service expectations.
Listen, document, and help resolve conflicts with customers.
Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.
Nº del proyecto: #18300160
Sobre el proyecto
32 freelancers están ofertando un promedio de $19 / hora por este trabajo
I have read the project's description and willing to serve you as a Customer Service Manager. I have served lots of my clients handling their eBay, Shopify, Woo-commerce stores, dealing with their clients, fulfilling o Más
hi i worked for a uk based furniture house and manage their web site admin and orders and inventory also communicate with the customers ready to work in your time zone also kindly allow me a chance to work w Más
Hello, and thanks for the opportunity to bid on your project. Please check my portfolio and reviews from other customers https://www.freelancer.com/u/TenStar718.html I am an expert in many different area’s of web Más
Hi, I have more than 5 years of experience in cold calling, customer service, customer retention, sales, technical sales business development. I have worked with companies like yahoo,Att,netgear,waste management, 3 UK, Más
I have over 8 years of experience in the Marketing and Customer Services sector within the U.K, U.S, and French markets. I was trained at large Firm in the U.S and served as Team Leader for over 3 years. I can prov Más
Hi, I have 7+ years of experience as application support analyst. I worked full time in IT industry for 6.5 years. Then took a break to look after my child and later started working as freelancer with flexible worki Más
hello,dear. I have read all your requirements for 'Senior Retail Customer Service Manager (Part-Time/Full-Time)' and I fully understood it. I am confident and I am sure that I am able to finish this project. Please com Más
Hi there, I have experience to provide a support to US retail incorporate company which is comes in top 3. I have experience to handle the customer of retail sector. I am interested for this. Thanks
Good morning. I have work in some stores as a sales assistant, cashier and always filling customer requests. My last job as a sales assistant was Zara Store located in Ireland where I lived for a year, one of the most Más
Hello, I would like to express my interest to your available online work of your company. You can contact me anytime if you prefer me working on your project. I'm a previous Sr. Supervisor and I know I fit your job Más
Hi, I an involving in my daily life for customer update through various transporter service, if possible from India, I can work part time.
$15 will be worth it. I can handle irate customers who wants to look for another service to use because of the experience they had. I could turn the tables side.
Hi I would like to bid for the project, I have a 7 year customer service experience in customer service and technical support 4 years sales and marketing. Account management and inbound customer care for disputes.
Hi , I’m experienced as a customer service for 6 years. So i know a good ways to deal with customer complains and concerns and more skills about this position that i learned from my experience, moreover i’m free to sta Más
interested to work and like to happy my employer by completing task with in time line always. i m sure will complete the task with in time line
Hi there! I'm interested to apply for this job post. I am of best fit for this as I had the same role from my last call center company. I was a Team Lead for 1 year handling 15 agents for Netflix. I have experi Más
