Maverick O.

- Excellent communication, networking, and interpersonal skills; Computer literate with demonstrated ability in generic computer packages such as MS Office and familiarity with the internet, databases, and social networking platforms. - Innovative and creative thinking in relation to communication - Proven excellence in speaking, writing and editing skills in English - Effective time management skills with proven ability to manage several projects at once, to prioritize work to effectively meet tight time frames. - Attention to detail and an ability to establish systems for a smooth and effective work environment - Can handle call monitoring and calibration with the client and management team - Notable experience in monitoring agents and providing feedback/coaching via one on one/group sessions to assure constant improvement of customer satisfaction and reaching client and company expectations