Rosemarie Decena B. Profile

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$15 USD / hora

quezon city,

philippines

$15 USD / hora

Aquí son las 2:49 p. m.

Se unió el octubre 25, 2019

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Rosemarie Decena B.

@rosemariebunagan

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$15 USD / hora

quezon city,

philippines

$15 USD / hora

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Tasa de recontratación

Ticket, Chat, Phone, Social Support Agent

Hi I’m Rosemarie and I graduated from one of the prestigious Universities here in the Philippines. I took up Bachelor of Science in Tourism Management. I've been working as a Customer Service Representative for 2 years in the BPO industry. Results-driven professional with significant experience in customer service. Highly organized and efficient in fast-paced multitasking environments and a team player with a commitment to excellence. Keen on using Microsoft programs and Google drive/docs.

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Experiencia

Sitel Philippines Corporation

jul 2018 - abr 2019 (9 meses, 1 día)

Handling inbound calls on passenger’s flight reservation mainly within US. Guiding them on how to process booking and changing flights online. Providing details about baggage and things that are allowed and not allowed on-board. Informing passenger about the documents needed to be presented for their flight.

Interglobe Technologies Philippines, Inc.

ene 2017 - jul 2018 (1 año, 6 meses)

Handling inbound calls on passenger’s flight reservation within mainland US and international destinations. Guiding them on how to process booking and changing flights online. Providing details about baggage and things that are allowed and not allowed onboard. Informing passenger about the documents needed to be presented for their flight. Assigned as mentor to assist newly hired agents to be familiarized on the work process and tools being used.