Sandra C. Profile

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$9 USD / hora

bandung,

indonesia

$9 USD / hora

Aquí son las 4:57 p. m.

Se unió el febrero 22, 2020

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Sandra C.

@sandracattelya

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$9 USD / hora

bandung,

indonesia

$9 USD / hora

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Customer Support Agent

I am an experienced customer support agent currently working in an Australian customer support outsourcing company, seeking a part-time remote position in the field of customer support where I can apply my technical knowledge and skills for continuous improvement. I have multiple help desks experience: Zendesk, Front, Freshdesk, Intercom, Helpscout. I'm also experienced in many E-commerce and SaaS support and order management tools: Shopify, Loop, Returnly, Shipstation, Shiphero, etc. As a part-timer, I'm confident to be able to work up to 20 hours/week.

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Experiencia

Influx Inc.

ene 2019 - Presente

- Handle tier-2 tickets for bigger revenue clients - Provide training for junior agents - A high performing agent with 70+ responses on daily basis - Keep the CSAT score above 90% - Have handled a total of 13+ clients from various field of businesses

Influx Inc.

feb 2018 - ene 2019 (11 meses, 1 día)

- Was responsible for the success of 9 subordinates by managing their rosters, having regular 1:1 meetings, actively giving task-relevant feedback and performance reviews, etc - Took part in interviewing new recruits for the company - Coordinated onsite training weeks for new recruits - Provided training for new recruits

Influx Inc.

mar 2017 - feb 2018 (11 meses, 1 día)

- Was in charge for 9 clients at once and achieved inbox-zero in daily basis - Managed a CS team of 4 people across 3 different time zones for a California-based health-related SaaS client