Experiencia del Cliente Jobs

Necesito apoyo telefónico para ofrecer y agendar estudios de seguridad totalmente gratuitos para viviendas y negocios en toda España. No se trata de vender nada; el objetivo exclusivo es explicar el servicio, resolver dudas básicas y fijar una fecha para que un técnico realice la evaluación presencial. Ya dispongo de la base de datos de contactos, por lo que te entregaré la lista segmentada y actualizada para que puedas empezar a llamar de inmediato. El volumen es alto: calculo que superaremos las 100 llamadas, así que valoro una gestión ágil, buen ritmo y constancia. Espero de ti: • Dominio nativo del castellano y una comunicación clara y amable • Registro preciso de cada llamada (interesado / no interesa...

La actividad consiste en pedir información y solicitar una cotización de manera presencial en una empresa asignada por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en la empresa y sucursal asignada para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado) 5. Enviarnos la c...

La actividad consiste en pedir información y solicitar dos cotizaciones de manera presencial en dos empresas asignadas por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en las empresas y sucursales asignadas para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado a cada sucursal,...

La actividad consiste en pedir información y solicitar una cotización de manera presencial en una empresa asignada por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en la empresa y sucursal asignada para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado) 5. Enviarnos la c...

I run a remote-program management firm that is expanding its footprint across Australia and I’m looking for a seasoned sales professional based locally who can take new corporate accounts from first contact through to a smooth, fully-activated onboarding. What the role involves You will be the face of our service during the entire onboarding cycle: scheduling intro calls, running product demos, handling procurement paperwork, coordinating with our internal technical team for any integration touchpoints, and ensuring the client’s first reporting period is delivered without a hitch. The conversations are typically strategic and value-driven, so comfort speaking to senior stakeholders is essential. Industries you’ll engage • Finance • Healthcare • Te...

I run a product-based venture that deals exclusively in digital products, and I’m ready to move it to the next stage. Over the coming month I want to work with a freelancer who can help me shape and polish every core element—whether that turns out to be refining the offer, mapping a sales funnel, tightening back-end operations, or preparing for a full launch. Here’s the way I see the engagement flowing: • Discovery: we’ll review my current assets, goals, and target audience so you understand the business inside out. • Action plan: you’ll outline clear, bite-sized steps I can follow, complete with recommended tools or platforms for digital delivery and payment handling. • Implementation & hand-off: once I sign off on the plan, you&rsquo...

I have started building a short survey on SurveyMars (draft link: ). Its sole purpose is to gather honest, actionable feedback on the service experience my existing customers receive. The structure is there, but it still feels rough around the edges and I want to be sure every question flows logically, captures the right data, and encourages completion on both desktop and mobile. Here is what I need from you: • Refine the current question set so it pinpoints customer sentiment on speed, politeness, problem-resolution, and any additional service touch-points you feel are missing. • Optimise wording and order for clarity, engagement, and minimal drop-off (skip logic or branching where helpful). • Brand-match the survey’s look and feel (logo, colours, friendly tone)...

Project Overview We are looking for an experienced **Sales Executive / Sales Consultant (Male or Female)** to join ANMUTE Retreat on a freelance/remote basis. ANMUTE is a wellness and retreat brand focused on **holistic wellness, yoga, meditation, healing experiences, personal growth, and premium hospitality** across destinations in India. Who We Are Looking For We need someone who can confidently communicate with potential customers and convert enquiries into bookings. The ideal candidate should have: * **Advanced-level English communication skills**, both written and spoken. * Strong **sales pitching and customer conversion skills**. * Experience in **wellness, yoga, meditation, healing, retreats, hospitality, luxury travel, or related industries**. * Ability to understand a custom...

I’m ready to outsource our French-language customer care and need a reliable partner who can manage both inbound and outbound interactions. On any given day you’ll be answering questions, solving minor technical issues, gathering feedback and making courtesy follow-up calls, all while keeping a friendly, brand-consistent tone. You’ll work across three channels—phone, email and live chat—so experience juggling multiple queues and using a modern cloud-based contact-centre or CRM system will help you hit the ground running. I supply the knowledge-base, scripts and access credentials; you bring the native-level French, clear reporting habits and a commitment to fast first-response times. Deliverables I expect: • Daily call/chat/email logs exported from your...

Saya ingin mengoptimalkan alur kerja di divisi layanan pelanggan. Masalah utamanya, agen kami sering kekurangan informasi pelanggan yang relevan saat menangani tiket, sehingga respon menjadi lambat dan solusi kurang tepat. Apa yang saya butuhkan: • Audit singkat alur layanan pelanggan saat ini untuk menemukan celah informasi. • Rancangan solusi terpadu—misalnya CRM, help-desk, atau integrasi API—agar data pelanggan tersimpan di satu sumber tepercaya. • Prototipe fungsional yang bisa diuji tim kami, lengkap dengan panduan penggunaan. • Sesi pelatihan jarak jauh untuk memastikan adopsi cepat. Indikator keberhasilan: agen dapat mengakses riwayat dan detail pelanggan dalam ≤10 detik sejak tiket dibuat, dan 90 % tiket terjawab pada kontak pertama. Ser...

I’m ready to expand our live-chat channel and need someone who can jump straight into handling hardware-related questions from our customers. Here’s what I expect: • Provide technical support exclusively via chat, focusing on hardware troubleshooting for our devices. • Walk customers through diagnostics, configuration tweaks, and basic repair steps until the issue is resolved or escalated. • Keep clear, concise chat logs and tag conversations so our internal team can track recurring faults. • Flag any critical or repeated hardware failures you notice and suggest improvements to our help-center articles. Consistency matters to me, so I’m looking for someone who can commit to a regular schedule and respond quickly during agreed hours. If you have...

Je cherche un(e) freelance capable d’assurer le support client par chat, directement depuis une application mobile. Votre mission • Répondre en français aux questions des utilisateurs, de façon claire, courtoise et professionnelle. • Remonter immédiatement tout bug ou retour important à l’équipe interne. • Tenir un petit rapport quotidien des demandes traitées (thème, solution apportée, temps de résolution). Profil souhaité – Excellente maîtrise écrite du français. – Sérieux, sens du service et réactivité : les conversations doivent être prises en charge rapidement. – Disponible plusieurs fois par jour dep...

We are seeking native German speakers for a conversational audio recording project, simulating call-center scenarios across industries like Banking, Telecom, and Insurance. Each pair will engage in 4 role-play sessions lasting 35 minutes each, totaling about 2.5 hours. Budget: $120 per pair ($60 per person). Requirements: - Language: Native German speakers. - Age Group: 18–60 years only. - Participation: Each individual can only join once (no repeated entries). Technical Setup Required: 1. Two Devices per person: - One for a Zoom call (PC/Laptop required for at least one participant). - A secondary smartphone running the OceanSpeech app to record single-side audio independently. 2. Earphones (mandatory). 3. Quiet environment with minimal noise. Procedure: 1. Participants mu...

I’m rolling out a brand-new SaaS platform built for businesses in the used–car trade and I need a sharp, reliable support agent who can speak to our customers fluently in Urdu, Hindi, and English. For four hours each day you’ll become the friendly face of the product, answering whatever comes in through three channels—email, Telegram, and the in-app management console. During your shift you will handle every type of inquiry we receive: quick “how-to” questions, deeper technical glitches, and occasional pre-sales queries from dealers evaluating the tool. You’ll have direct access to our engineering team for escalations, but the aim is to solve as much as possible on first contact and keep response times tight. I’ll walk you through everythin...

You will act as the first point of contact for my U.S.-based technology clients, handling all incoming questions, minor troubleshooting, and status updates. The focus is customer support rather than sales or project management, so a friendly manner, quick response time, and clear written English matter more than deep technical expertise; a basic grasp of typical SaaS terminology is enough. The work is fully remote, but most client interactions happen between 9 a.m. and 5 p.m. Eastern. Live chat, email (Zendesk), and occasional Zoom check-ins are the main channels. Whenever an inquiry moves beyond your comfort zone, you will gather the necessary details and escalate it to the engineering team, then follow up to be sure the client feels heard and informed. Weekly deliverables • A co...

Мне требуется специалист, который возьмёт на себя полное обслуживание клиентов на русском языке. В обязанности будут входить: • ответы на входящие звонки; • оперативная чат-поддержка; • обработка и составление ответов на электронные письма. От вас ожидаю вежливую письменную и устную речь, внимательность к деталям и умение быстро находить решение для каждого запроса. Опыт работы в help-desk-системах и мессенджерах приветствуется. Предложите удобный график и опишите, как будете отслеживать обращения и фиксировать результаты. Рассмотрю долгосрочное сотрудничество при взаимном интересе.

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

I run a growing storefront on the Whatnot marketplace and need an experienced customer-service specialist who can jump in right away. Your day-to-day focus will be answering buyer questions that arrive through our official email channel and the in-app live-chat window. Clear, friendly communication is the top priority here—most issues are simple order-status checks, shipping clarifications, and the occasional return request. If you can keep responses concise, upbeat, and fully aligned with platform policies, you’ll fit right in. Because I’d like to hand over the inbox and chat queue as soon as possible, I’m looking for someone who is available to start immediately and can demonstrate prior success handling comparable e-commerce or marketplace support. Familiar...

I manage a growing customer base that contacts us almost exclusively through WhatsApp, so I need someone who can keep that channel professional, friendly, and always on. Your core mission will be customer service: greeting users, answering their most common questions, and making sure every conversation ends with the client feeling heard and helped. The work is straightforward but demands consistency and a polished tone. Most inquiries revolve around order status, shipping times, payment options, and basic product details. You’ll reply in whichever language the customer uses—fluent, natural Spanish or English—without letting the switch slow you down. While the focus is on FAQs, I also count on you to flag anything that falls outside the usual script so I can step in or u...

Preciso de um freelancer que atue como Secret Shopper, efetuando de cinco a dez compras online por semana com o próprio CPF ou CNPJ, sem qualquer vínculo societário comigo. A maior parte dessas aquisições recairá sobre licenças de softwares, habitualmente em plataformas como Mercado Livre, mas eventualmente posso variar o site ou a categoria conforme a estratégia de teste. Para cada pedido você seguirá um roteiro de cadeia de custódia a ser organizado tudo em nuvem, portanto é importante que você catalogue os arquivos no padrão que enviarei. Estou em busca de alguém que já tenha vivência como comprador oculto, seja extremamente detalhista e mantenha todas as informaç...

I run a service-based business and want to make the entire customer journey feel smoother and more welcoming. My top priority is upgrading our customer service so that every interaction—whether by phone, chat, email, or in-person—leaves clients delighted and eager to return. Here’s what I need: • Assess our current service flow, support scripts, and response times. • Pinpoint pain points and quick wins that will noticeably boost customer satisfaction. • Craft updated customer-service guidelines, tone-of-voice examples, and a simple escalation map. • Provide practical training materials or a short workshop outline my team can follow to maintain the new standard. • Recommend any low-cost tools or process tweaks that can automate repetitive ...

Dafabet’s player base writes in every day with questions, technical hiccups, and the occasional urgent issue. I need a seasoned Customer Service Specialist who can step in and handle all of that smoothly—in fluent, confident English—across email, live chat, and phone. Your day-to-day focus will be threefold: answer incoming inquiries clearly, resolve account- or payment-related issues empathetically, and provide basic technical guidance when something in the platform misbehaves. Every interaction should end with the customer feeling heard, helped, and ready to keep playing. You will log each contact in our CRM, tag conversations correctly, and escalate only when a matter truly falls outside first-tier support. Consistent tone, accurate information, and quick turnaround ...

Our support inbox receives a steady flow of customer-service questions that must be answered quickly, accurately, and in a consistently friendly tone. The task is focused purely on email management—specifically replying to incoming messages from customers. Expectations and workflow • Log in to the shared support mailbox (Gmail) twice per business day, Monday-Friday. • Read, understand, and respond to each customer inquiry using our existing reply templates and the knowledge base we will provide. • Flag any complex or urgent issues that fall outside the templates so the core team can step in. • Keep the inbox organized by archiving or labeling handled conversations. Acceptance criteria • All messages older than four business hours are answered....

We are looking for a reliable and friendly Virtual Customer Support Assistant to help communicate with customers and provide a positive, professional experience. This role is suitable for someone who communicates clearly, stays organized, and is comfortable handling customer questions through chat and email. We value professionalism, patience, responsiveness, and a willingness to learn. Responsibilities Respond to customer questions through chat and email Provide clear and friendly information about our services Follow up with customers when necessary Help resolve basic customer concerns and requests Keep simple records of customer conversations Forward technical or complex issues to the appropriate team member Maintain professional and respectful communication Requirements Good written ...

: Ulang Tahun / Lamaran* *Poin penting:* 1. *Konsep & Tema* Tentukan vibes nya: rustic, elegan, minimalis, outdoor. Ini ngaruh ke dekor + outfit 2. *Tanggal, Lokasi & Tamu* Booking tempat H-1 bulan. Buat list tamu biar gampang hitung konsumsi 3. *Budget* Rinci: venue, dekor, konsumsi, dokumentasi, MC. Sisihin 10% buat dana darurat 4. *Timeline* H-2 minggu: sebar undangan. H-3 hari: final rundown. H-1: gladi bersih 5. *Dokumentasi* Foto + video biar momennya keabadikan *2. Kalau buat Trip / Liburan* *Poin penting:* 1. *Destinasi & Tanggal* Mau kemana dan berapa hari? Cek musim + harga tiket 2. *Budget Total* Tiket + penginapan + makan + transport + wisata + oleh-oleh 3. *Itinerary Harian* Bagi per hari biar gak keburu-buru. Selingi waktu ...

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

We are looking for an experienced Property Manager / Co-Listing Agent to manage Airbnb properties remotely. The ideal candidate has hands-on experience with short-term rental operations, guest communication, booking management, and pricing optimization. If you have successfully managed Airbnb listings and enjoy delivering excellent guest experiences, we'd love to hear from you. *Key Responsibilities -Manage Airbnb listings and day-to-day property operations. -Handle guest communication before, during, and after each stay. -Manage booking calendars and reservations. -Optimize pricing strategies to maximize occupancy and revenue. -Coordinate with cleaning and maintenance teams. -Monitor listing performance and implement improvements. -Ensure excellent guest satisfaction and maintain h...