We need to have our CCX programming ACD script revised to add a section to look at the incoming number and time to route the call to other numbers depending on these two variables.
been working with uccx for years now (around 7 years) ... Solid knowledge in scripting.
plan:-
Taking your script
doing required changes in lab
Testing it further in lab
Handover the script
let me know if you have question/concerns
Regards,
Faris
CCIE Voice 32405
Expert level UCCX scriptor
20+ Cisco Network / Voice Engineer CCNP Collaboration
Follow Cisco Best Practices for updating active script for optimal testing and implement to production