Hi,
Lets discuss and get started.
I have 8+ years of experience of providing customer support services via emails/tickets/live-chat/social media/phone.
I am well versed in assisting potential or existing customers/clients before, during and after a purchase of product and service with their relevant questions and suggesting information about other products and services as well. Extensive experience in taking orders, processing returns, etc.
Apart from this, the best practice I do is that I do log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. Later, I do request to the concerned person to make me available with answers of saved questions or allow me to provide logical reply to gain regular business and to satisfy customers and maintain company reputation.
To ensure, I am the right & best service provider, I am also ready to give you a trail run.
Any query, please message. I am always here and happy to assist you with any of your concern.
Thanks & Regards.