I possess 3 years of call center experience with Customer Service, Sales, Collection and Retention experiences.
I have handled several campaigns in the US and AU. I have handled a Health Insurance account and satellite radio subscription account. I understand that good customer service is really important when working on the phones. I have good telephone sales and retention skills as well. I am very persistent, patient and empathetic with the customers.
I enjoy providing the skills I have along with the fast-paced ever-changing environment in the industry.
I am well-organized, responsible, fast-learner and pay great attention to details. My positive attitude towards every day and friendly phone voice help to put customers at ease and to calm frustrated or agitated callers. I am always excited to learn and get training to gain more knowledge. I also make sure that I study to enhance my skills more.
I am confident that I can make a positive contribution to the efficiency and success of your company.