Airbnb Management and Customer Service VA

€2-6 EUR / hour

Cerrado

Publicado

hace alrededor de 1 mes

€2-6 EUR / hour

We are seeking a Virtual Assistant to support our dynamic team remotely. This role is integral to maintaining our high standard of guest satisfaction and operational efficiency across all online platforms. Responsibilities: - Manage guest communications across booking platforms such as [login to view URL], Airbnb, Expedia, VRBO, and direct channels like Gmail, WhatsApp, and Skype. - Liaise with cleaning staff, coordinate maintenance efforts, and ensure all properties are guest-ready. - Conduct market comparisons to position our properties competitively. - Process invoicing, issue quotations, and maintain updated online exposure. - Reply to guest's feedbacks and create actions required to tackle issues detected. - Manage and respond to inbound messages on our Facebook and Instagram accounts, with potential for content creation following training. Requirements: - Excellent spoken and written English. - Ability to learn and effectively use property management software (full training provided). - Experience in phone handling, guest relations, and social media management preferred but not essential. - Proven organizational and problem-solving skills. - Proactive, with a willingness to go above and beyond, understanding that excellence is rewarded. Working Hours: 20 hours per week, averaging 4 hours per day. We value a friendly demeanor and the ability to engage comfortably and effectively with a diverse range of people, ensuring all guests feel welcomed and well-informed. Join us in shaping memorable holiday experiences while growing your career in a promising industry.

ID del proyecto: 37960262

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88 propuestas

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Activo hace 7 días

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88 freelancers están ofertando un promedio de €5 EUR /hora por este trabajo

@engineerscarlett

As a Virtual Assistant with over 6 years of experience, I have a proven track record in delivering exceptional customer service and efficient property management - two vital qualities required for this Airbnb project. In addition to being a finalist in the prestigious CPA(k) examination, I also hold an MBA in Strategic Management which enables me to approach tasks strategically and effectively while leveraging on my IT background for data analysis purposes. I'm also adept at using property management software. Therefore, familiarizing myself with new tools and technologies won't be an issue. Not only am I linguistically skilled but my ability to connect easily and competently with diverse groups of people would be perfectly suited for handling guest communications across various booking platforms. Moreover, managing social media accounts is a forte of mine; I can attentively handle your Facebook and Instagram pages while creating engaging content as well. Being proactive is not just a professional attribute, but my core belief. I understand the value of going above and beyond when it comes to satisfying guests'. With me on the team, you can expect nothing less than exceptional dedication towards ensuring operational efficiency and successful guest experiences. Let's join hands in enhancing your Airbnb business while seamlessly managing guest relations and administrative tasks.

€4 EUR en 40 días

4,9

(559 comentarios)

8,0

@Stopsolution

I am a seasoned MBA writer with over seven years of experience in various writing fields. I have completed thousands of projects, ensuring 100% accuracy and meeting client requirements. You can trust me to deliver plagiarism-free work within the agreed deadline while maintaining your privacy. I specialize in creating diverse content, from assignments and quizzes to business plans, sales and marketing plans, SEO articles, blogs, and more. Feel free to join the chat box and give me a try. I am dedicated to fulfilling and surpassing all your expectations, and I guarantee you won't be let down. I'm looking forward to hearing back from you. It's my portfolio link. https://www.freelancer.com/u/Stopsolution?w=f&ngsw-bypass=

€2 EUR en 1 día

4,5

(81 comentarios)

5,4

@qualityxenter

Affordable, Early Delivery. ★★★★★★★★★★★★★★I hold a Masters degree which gives me the requisite background to handle writing from various subjects. I am a highly committed person towards my work. You can rely on QualityXenter for quality and consistency in writing. We never violate copyright rules. I have vast amount of experience in this industry since I am working from 2015 as a professional writer. I provide many modifications till to get your satisfactions. I have access to enough journals to use in your research project. I always produce quality work at VERY LOW RATES so, don't worry if you have a low budget for your work, I will be very happy to make a new client like you. I am producing quality work for my clients including ARTICLE WRITING, REPORT WRITING, ESSAY WRITING, RESEARCH PAPERS, BUSINESS PLAN, TECHNICAL WRITING, MATLAB, THESIS, ACCOUNTING & FINANCE work ETC. Go through my profile link https://www.freelancer.com/u/qualityxenter

€4 EUR en 1 día

5,0

(16 comentarios)

4,2

@ARTICLEYOUWANT

Hello. I have read the project's details and willing to serve you as a Virtual Assistant. I can serve you as a Full time Virtual Assistant. I am an experienced Freelancer and have provided my services to lots of my satisfied clients. The tasks I performed while working as a Virtual Assistant included web research, data entry, data conversion, transcription, copy typing, customer service, online stores management, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

€6 EUR en 20 días

4,6

(39 comentarios)

4,8

@Sayfee

Hello. I can help manage guest communications across various booking platforms and direct channels like Gmail, WhatsApp, and Skype. I will efficiently coordinate with cleaning staff, manage maintenance tasks, and ensure properties are guest-ready. Conducting market comparisons and maintaining updated online exposure are tasks I am eager to take on to position your properties competitively. I will manage customer feedback by responding to inbound messages on your Facebook and Instagram accounts, with a potential for content creation after training. With excellent spoken and written English skills I am ready to learn and effectively use property management software with provided training. I am committed to proactively going above and beyond to ensure excellence, understanding that it is rewarded. The prospect of working 20 hours per week, averaging 4 hours per day, fits perfectly with my schedule, allowing me to fully dedicate myself to the role. Looking forward to contributing to managing your property rental business across various online platforms.

€3 EUR en 40 días

5,0

(3 comentarios)

4,0

@mcollinscalz

Hi, I'm Collins I bring a unique set of skills that make me the perfect fit for your Airbnb Management and Customer Service VA role. Throughout my professional career, I have excelled at handling vast amounts of data with intricate attention to detail ensuring important tasks like invoicing, market comparisons, and property management are not only completed accurately but also in an efficient manner. Moreover, my previous experience in research and my ability to learn quickly will aid me in getting up to speed with your property management software seamlessly. Additionally, my strong organizational and problem-solving skills coupled with deep numerical and statistical analysis capabilities enables me not only respond effectively to guest communications but also tackle potential issues proactively before they become problems. What sets me apart from others is my unwavering commitment to excellence. I approach every task understanding that success requires going above and beyond expectations and this surely resonates with your value of shaping memorable experiences for your guests. I am confident in my ability to apply my extensive skills and experience for the success of your team while contributing meaningfully to the growth of your company. Let's work together to build unforgettable vacation experiences!

€4 EUR en 40 días

4,8

(8 comentarios)

3,5

@dobzzydz

Hello, With a background in telephone handling, social media management, and organizational skills, I can effectively contribute to maintaining high guest satisfaction and operational efficiency across all online platforms. I have successfully managed communications across direct channels like Gmail, WhatsApp, and Skype. I can coordinate with cleaning staff, ensuring properties are guest-ready, and liaising with maintenance teams to address any issues promptly. I have experience in conducting market comparisons, handled invoicing, quotations, and can maintain updated online exposure. I can reply to guest feedback and creating action plans to address any issues detected, ensuring a positive guest experience. While I have experience in phone handling, and social media management, I am always eager to learn and adapt to new tools and software. I am proactive, with a willingness to go above and beyond to ensure excellence in all aspects of my work. Thank you for considering my application. I am eager to join your team and am committed to contributing to the success of your team while growing my career in the hospitality industry. Best regards, Adaobi

€4 EUR en 40 días

5,0

(7 comentarios)

3,4

@Flordeliza18

Hi! I saw your post and it caught my attention. It is a passion of mine to work as a Virtual assistant who has skills in E-commerce, Customer Support, Real Estate, and Email management tasks. I don't want to lose the opportunity and therefore apply for the post. Being a graduate in Information and Technology and having years of experience as an admin in the company and a Customer Service representative for multiple International campaigns such as Airbnb for rentals, AerLingus for Airline, At&T for Telco, and GameStop for gaming accounts for the past years of my life and recently a Virtual assistant on a Realtor managing emails, CRM's and call queries. I believe myself to be the most reliable person for your job. I can say that I have an admirable persuasive quality to handle the customer over the internet or phone calls. Besides, I can make presentations in a very short time and in an effective way. For my work purposes, I have a nice arrangement of a computer with a powerful Internet Connection and a fixed landline telephone. It allows me to work any time night or day. So, you may trust me with any task as a freelancer. I am ready to work with you at most 40 hours per week or less, it depends on your needs. I will be eagerly waiting for your response. I am always available by email. Thanks for taking the time to review the letter. Flordeliza

€4 EUR en 40 días

5,0

(4 comentarios)

3,1

@Nanapipu

Hello, I am an experienced and dedicated customer service professional actively seeking new opportunities to contribute my skills and expertise to a dynamic team. With a proven track record of providing exceptional service and resolving customer inquiries effectively, I am confident in my ability to add value to your organization. Key Skills and Qualifications: communication skills, problem-solving abilities, empathy, attention to detail, etc. I am the ideal candidate for the customer service position, my passion for helping others, dedication to providing exceptional service, and ability to thrive in a fast-paced environment. If you are looking for a dedicated and enthusiastic customer service professional to join your team, I would love to discuss how my skills and experience align with your organization's needs further. Please feel free to contact me to schedule an interview or request additional information. Thank you for considering my application. I look forward to the opportunity to contribute to your team's success. Warm regards, Nana Kantaria

€10 EUR en 20 días

5,0

(1 comentario)

1,4

@Smartanwana

Hello, I am interested in the position of Virtual Assistant and believe I have the skills and experience necessary to excel in this role. I am passionate about providing excellent customer service and have a strong track record of proactively solving problems and delivering solutions. I am also confident in my ability to learn and effectively use property management software. My communication skills, both written and verbal, are excellent, and I have experience handling phone calls and interacting with customers. I am a self-starter with a proactive attitude and a desire to exceed expectations. I am certain that I can be a valuable asset to your team and contribute to the success of your business. As for my experience, I have worked in a similar role for the past three years, where I was responsible for managing guest communications, coordinating with cleaning and maintenance staff, updating listings, and responding to feedback. I have also had experience with social media management and content creation. I am proficient in Microsoft Office, including Word, Excel, and PowerPoint, and I am also familiar with a number of property management software programs. I am also a fast learner, and I am always eager to develop new skills and knowledge.

€6 EUR en 40 días

5,0

(3 comentarios)

0,8

@shairahericka

Hey there! I am excited to work for you and your company. If you want someone who is dedicated, reliable, thorough and CAN START IMMEDIATELY— HIRE ME! PS. Well, I may not have an experience on those airbnb websites but I could make use of your leadership and knowledge to help me equip myself to become an efficient Airbnb Management Assistant. Best regards.

€6 EUR en 20 días

5,0

(1 comentario)

0,9

@arrstacia

Dear Hiring Manager, I am writing to express my strong interest in the Airbnb Management and Customer Service Virtual Assistant position in your company. I am excited about the opportunity to contribute my skills and enthusiasm to your team. My previous experience as a Resolutions 2 Ambassador/Quality Officer in Airbnb, and a short-term rental support has equipped me with the knowledge and skills necessary to excel in a guest support role. I have consistently demonstrated my ability to: - Act as the first point of contact for guests - Resolve guest inquiries and concerns in a timely and courteous manner, ensuring their satisfaction. - Maintain a high level of product and service knowledge to assist guests effectively. - Adapt to various communication channels, including phone, email, and in-person interactions. - Collaborate with cross-functional teams to address complex guest issues and enhance the overall guest experience. Looking forward to working with you. Sincerely, Arianne Joie Aquino

€4 EUR en 40 días

5,0

(1 comentario)

0,5

@alexandraanitu

Hello, As an experienced ex-flight attendant and avid enthusiast of apartment rental systems, I am thrilled about the opportunity to serve as your Virtual Assistant. Leveraging my background in delivering exceptional guest experiences and my passion for rental systems, I will ensure seamless support to your dynamic team, enhancing guest satisfaction and operational efficiency across all online platforms. Looking forward to contributing to your team's success. Best regards, A.T

€5 EUR en 40 días

0,0

(0 comentarios)

0,0

@ajayideborah057

With the skills and experience I possess, I am confident that I can provide the utmost support as your Airbnb Management and Customer Service VA. Having a well-rounded skill set, honed over my years of experience in customer support, research, inbox management, and even social media maintenance, I am more than ready to tackle all aspects of your project. My time management skills combined with my ability to handle multiple tasks will allow me to efficiently manage guest communications across various platforms including those you've listed on the job description. Furthermore, my proactive problem-solving mindset makes me the ideal person to liaise with cleaning staff and coordinate maintenance efforts to ensure all properties are guest-ready at all times. Additionally, I will bring added value to your team by conducting thorough market analyses and keeping you readily updated on invoicing, quotations, and online property exposure. For me, this project is more than just a job. It's an opportunity to create memorable experiences for your guests and contribute positively towards your growing business. I would be thrilled to become the trusted assistant maintaining your high standard of guest satisfaction and operational efficiency—something that can only be achieved through effective communication channels, time management skills, attention to detail coupled with a friendly demeanor. Let's turn every challenge into a moment for excellence.

€6 EUR en 40 días

0,0

(0 comentarios)

0,0

@genet9

I have over 10 years of work experience in customer service, both in call handling and physical interactions. I am confident that I can meet or exceed our customers’ expectations, as customer experience is paramount in the realm of customer service.

€2 EUR en 40 días

0,0

(0 comentarios)

0,0

@helloev

Highly motivated individual seeking Virtual Assistant role to elevate your guest experience. Although new to freelancing, I possess excellent communication skills and a proven ability to quickly learn new technologies. Eager to leverage my organizational skills and problem-solving abilities to manage guest inquiries, bookings, and social media presence (including content creation potential).

€3,40 EUR en 40 días

0,0

(0 comentarios)

0,0

@AccountShivam

Drawing from my extensive experience in finance bookkeeping, I bring to the table a honed sense of organization, attention to detail, and an unwavering commitment to accuracy that matches your project's needs perfectly. As an expert in financial reporting and data analysis, I'm well-versed in utilizing advanced Excel techniques like pivot tables and macros - skills that can prove invaluable in efficiently managing multiple booking platforms and maintaining updated records. Moreover, my expertise in client relationship management will enhance your guests' experience as I engage with them in a friendly and proactive manner. Understanding the nuance of effective guest satisfaction, I'll ensure prompt and professional communication across properties – be it coordinating maintenance efforts or liaising with cleaning staff for a seamless guest experience. Lastly, as someone who understands the value of growing in a promising industry, I'm excited about the possibilities that lie in Airbnb management and customer service. By leveraging my existing skills while being open to training, I am confident of exceeding your expectations impeccably. Let's shape memorable holiday experiences together while providing an unbeatable level of service!

€4 EUR en 40 días

0,0

(0 comentarios)

0,0

@nekenamarcelle

Je parle, Français et Anglais à l'oral et à l'écrit, je suis très professionnelle, disponible et surtout prête a aider. je suis la candidate qu'il vous faut

€6 EUR en 40 días

0,0

(0 comentarios)

0,0

@divyeshvinzuda

Hi my name is Priyanka. I am holder of double graduation and master degree currently Pursuing PhD in the field of science . I am ready to do your work. I have excellence spoken English skill.( 6.0 overall, ILETS score) . I have my social media website running on Internet. I am very socialised person. I can manage a relationship very well as your job is to manage relationship with the guest and make them comfortable with our company. I can do your work very precisely. I can manage your social media platforms like Instagram and Facebook also. Hope you reply with the good answer.

€3,50 EUR en 40 días

0,0

(0 comentarios)

0,0

@MariaFlorence7

Hi, How are you? I hope you are well! My name is Florence or you may call me Flo from the Philippines. I'm very much interested in this position as I believe I have all the necessary skills and experience you surely need for your business. I've been successfully working and trained as a virtual assistant with online coaches, marketing and other busy professionals like you, and have developed the necessary skills and knowledge to help you in a certain area of your personal and professional life. I have also worked full time as Sales admin assistance, Resolution Associate and currently working full time as an Officer under HR Operations and Admin. Attached on this is my Resume for your reference as well. Here are some of the following services I can offer to you and your business: Administrative Support/Data entry Canva Designs (Worksheets, Thumbnail, Social Media Posts, and more) Writing Custom captions for your social media and doing hashtag research Email Management/ LinkedIn Social Media Management and Scheduling Digital Marketing and Email Marketing Project Management Facebook Group Engagement (increase followers, nurture your group members with messages) Increasing Instagram, LinkedIn, Facebook Page, followers. Facebook and Instagram Ads I can't wait to work with you. Regards, Flo

€4 EUR en 40 días