Create Service Blue print

Please provide us a Service Blueprint on a scenario of your choice. Include three use-cases. Ideally, you use a government-related scenario ( I provide to you). Feel free to use the following template; “A __user___ wants/tries to __action__, and experiences __challenge__, resulting in __not-ideal outcome__.” Please fill in all underlined and italicized words with your own scenario. Your blueprint should clearly communicate step visibility, the story, and any themes or insights gathered through research. Also, please note any biases, challenges, and unknowns. Our goal is to assess your ability to conduct research, frame a scenario, map the service associated with the challenge, and communicate your insights. We realize the timeline is short and you may not have sufficient research-related resources at hand, so just please do the best you can.